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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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UN51F4500FXZA No picture, video, and channel won't

Customer Question

UN51F4500FXZA No picture, video, and channel won't change....one day old set
Submitted: 11 months ago.
Category: TV
Expert:  Aric replied 11 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What exactly do you see on the screen right now- anything at all?

2) What is connected to the TV (cable/SAT box, DVD, etc.)?

3) If you shut the TV off and turn it back on, does the Samsung welcome screen display?

Expert:  Aric replied 11 months ago.

Let me know when you're able to see my reply.