Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) Whom is your cable provider and what is the brand and model number off of the front of the converter box (for example: Explorer 4340 HD, etc.)?
2) Have you tried a reboot by disconnecting the converter from power for 10 seconds and then plugging it back in?
Let me know when you're able to see my reply.