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Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 16668
Experience:  Several years of troubleshooting.
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Tv won't repond to remote for volumn or netflix

Customer Question

tv won't repond to remote for volumn or netflix
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack , i will be helping you today
Can you please send me a reply when you are ready to proceed ?

Customer: replied 1 year ago.
ready
Expert:  Jack replied 1 year ago.

Can you please give me the tv`s model number written on the back cover ?

Customer: replied 1 year ago.
E8011-A3E
Expert:  Jack replied 1 year ago.

Somehow had an idea this was a vizio

You are saying the via button is not working ?

Customer: replied 1 year ago.
no buttons for volumn or netflix are
Expert:  Jack replied 1 year ago.

Are there any buttons working ?

Customer: replied 1 year ago.
all others work
Expert:  Jack replied 1 year ago.

Having problems with the vizio website , no manuals for this tv it seem

No buttons on the tv itself i take it ?

Expert:  Jack replied 1 year ago.

I`m sorry but i will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in

Customer: replied 1 year ago.
there are but do not function
Expert:  Jason Jones replied 1 year ago.

Hello,
I am the person that will be helping you today.

I cannot find any such model (E8001-A3E). Please, verify what the model name is ***** ***** I can give you the instructions for resetting the TV back to factory defaults. Doing so, will fix the problem for you. If you already know how to go to Menu > System > Reset TV to Defaults, please do that, test Netflix and report back to me with your results.

I will be standing by, looking forward to your response.

Thank you,
Jason