How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

1. We have experienced a problem with our audio reception.

Customer Question

1. We have experienced a problem with our audio reception. After about an hour of normal operation we hear a session of very garbled sound that lasts 5 minutes, and then it stops. Or, we can turn off the TV and turn it back on and the audio is normal. This problem repeats itself about every hour. It occurs on both our Panasonic televisions
(Panasonic LCD TV Model TC-L37CC22).
This problem just began to occur when our Cisco DTA 271 HD boxes were installed by Time Warner, our television cable provider, to comply with national television broadcasting changes.
We have had four separate technicians come to examine our equipment from Time Warner. They have substituted new boxes, new cables etc. etc. They finally said, maybe it is a problem in your television- not being able to cope with the demands of the new boxes.
2. Another question -- are new televisions equipped to show the new TV broadcasting without the use of a box, like we have.?
Thanks for your help.
Submitted: 11 months ago.
Category: TV
Expert:  Louie replied 11 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the Panasonic TVs; perhaps a TC-L37C22? ...not TC-L37CC22

Additionally, please describe how the Cisco DTA 271 HD boxes are connected to the TVs using what kind of cable(s).