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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hooked to cable dvr no picture only blue screen. no sound.

Customer Question

hooked to cable dvr no picture only blue screen. no sound.
JA: How long has this been going on?
Customer: just today. when tv was turned on this morning.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: mitsubishi WD-60735. no previous problems.
JA: What troubleshooting have you tried?
Customer: called cable company. they did reset. also put other cable box from ohter working tv on and it did same thing.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.



During the fault condition if you press the menu button of the sets own remote control does the menu come up please?


Customer: replied 1 year ago.
Expert:  Anthony_Infotech replied 1 year ago.

Have you rebooted the set?unplug from wallpower wait 5 mins replug back in again?if not please do that let me know the results thank you