TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I have a Toshiba Regza 42HL67 LCD TV, purchased in 2008.

Customer Question
About 8 months ago the...
I have a Toshiba Regza 42HL67 LCD TV, purchased in 2008. About 8 months ago the picture size changed. I don't mean the Natural, Theaterwide 1-2 oe 3, full, 4.3HD or Native choices. The problem is the picture in any of these needs to be "cropped" Words written on the top, bottom, or sports scores in a corner are partly hidded. The "picture size makes no difference" Is there an adjustment that can be made?Jack
Iowa
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 6 minutes by:
8/1/2016
TV Technician: Anthony_Infotech, Technician replied 1 year ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,378
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello

Welcome

Jack usually this problem is not caused by the TV but by any satellite or cable box you may be using , their is a "conflict" of aspect ratio between the box and the TV so what you need to do is pick up the box remote and look for these buttons>

Aspect
Zoom
HD Zoom
Ratio
(#) symbol under the 9 key

Find any buttons with those labels and use them to attempt to correct the picture size. Let me know what happens.

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
I have Dish TV. There is no button on the remote with any of the things you mentioned.
TV Technician: Anthony_Infotech, Technician replied 1 year ago

OK can you please get me the model number of the box found on the front or back of the box please then give me 5 mins to sort this out thanks

Ask Your Own TV Question
Customer reply replied 1 year ago
VIP722K DVR
TV Technician: Anthony_Infotech, Technician replied 1 year ago

OK give me 5 please

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Oh why have they made this box complicated, it has got the aspect ratio but its hardly understandable, OK please reboot the box and the TV by unplugging both from wallpower wait 5 mins then replug back in again do the same with the TV at the same time let me know if the geometry of the pic has gone back to normal

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
The Dish TV remote has a button in the lower left corner named "format" I pressed it several times and the problem seems to be resolved I hope.
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Yes that is it good spot I did not see it when I looked but yes aspect ratio\format are the same things

A positive rating is appreciated thank you their will be a rating bar of stars at the top of the page 3 to 5 stars thanks again will allow me to receive credit from the site , if you need anything else let me know, question remains open for 30 days

Anthony

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Do you need any more help with this please?

Anthony

Ask Your Own TV Question
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,378
15,378 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

Anthony_Infotech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
MY 45" RCA - SERIAL # A1408120680000001. ASPECT RATIO IS NOT
ASPECT RATIO IS NOT RIGHT. "NORMAL" LOOKS LIKE "ZOOM"AND "ZOOM" LOSES2/3OF THE PICTURE.HAVE GONE TO ASPECT RATIO ON REMOTE AND CABLE Co REMOTE. NO LUCK. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
Can't get correct aspect ratio. Normal cuts off both sides.
can't get correct aspect ratio. Normal cuts off both sides. Zoom fills the whole screen, but still can't see what would be on the edges of the screen. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Have a satellite receiver with its remote. Can not get the
have a satellite receiver with its remote. Can not get the remote to turn the tv off with the supplied numbers forvizio tv .I have a 20.1 remote device ,that dish network supplied. … read more
Harry
Harry
493 satisfied customers
I am trying to set the aspect ratios on a Panasonic
Hello I am trying to set the aspect ratios on a Panasonic projector and it will not fill up the entire screen … read more
Harry
Harry
493 satisfied customers
What is the aspect ratio for HDTV screens. I want to knowso
I want to knowso I can properly size a TV for a wall in our home. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm having issues with my satellite, and the technician
I'm having issues with my satellite, and the technician instructed me to check the input...the only button I can find on the TV is the on/off...I have never used the original remote (used the satellit… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
I have TC-P60T50 plasma. Can't get aspect ratio to go back
I have TC-P60T50 plasma. Can't get aspect ratio to go back to normal...zoomed in way too much and other options don't work. ? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
There is no option for aspect ratio on my VIZIO tv menu, but
There is no option for aspect ratio on my VIZIO tv menu, but I need it changed. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
I cannot adjust the aspect/ratio for the picture. Both ends
I cannot adjust the aspect/ratio for the picture. Both ends of the picture are cut off. Insignia 40" ROKO … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My aspect ratio (and other) settings are "greyed out" and
my aspect ratio (and other) settings are "greyed out" and seemingly not available. All my pay channels are now 'stretched' and I can't seem to adjust the ration at all. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
How do you change the aspect ratio on a digital Visio tv.
How do you change the aspect ratio on a digital Visio tv … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The aspect ratio needs adjusting and I've tried many times
The aspect ratio needs adjusting and I've tried many times to fix it. There is a lot of the picture missing, almost like it is zoomed n and I can't adjust it. When I pull down the menu I can't read th… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
DMR-PWT560 How do you adjust the Aspect Ratio for an LG 55
DMR-PWT560 How do you adjust the Aspect Ratio for an LG 55 TV … read more
Anthony_Infotech
Anthony_Infotech
Technician
15,378 satisfied customers
I can't seem to change the aspect ratio to work correctly
I can't seem to change the aspect ratio to work correctly with my Xbox One. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
MOD:MW27FN1(-R) HOW DO YOU SET THE ASPECT RATIO OF TV
MOD:MW27FN1(-R) HOW DO YOU SET THE ASPECT RATIO OF TV SCREEN/ SETTING ON DISPLAY. THE WORDS AT THE BOTTOM ARE OFF CENTER TO THE LEFT. HOW TO CENTER THEM UP? THANKS … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How do I change the aspect ratio cause it doesn't fill the
how do I change the aspect ratio cause it doesn't fill the screen? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
I've reduced the aspect ratio as small as I can't get to it
I've reduced the aspect ratio as small as I can't get to it to be able to view the entire picture,missing text on top nad bottom of the screen. Is there any additional adjustment available? I have an … read more
Anthony_Infotech
Anthony_Infotech
Technician
15,378 satisfied customers
How do you adjusr, How do you adjust the aspect ratio on a
How do you adjust the aspect ratio on a sharp model LC-60LE600U -- … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x