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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I gave. Denon AL24 Processing w/c supports my Pioneer TV 60"

Customer Question

I gave. Denon AL24 Processing w/c supports my Pioneer TV 60" wide screen TV, but U am unable now to get picture images back on screen. Any one who can help me or even print a copy if manual to get it back working?
I have lost both video and audio. Please advise soonest. Thanks.
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you not get audio through any source/input (cable/satellite, dvd, game, apps, etc)?

Can you recheck the denon model, it should start with AVR (al24 is a feature), and let me know the model of the pioneer also?
Can you see any of the pioneer input or menu/settings screens at all?

How is the denon connected to the pioneer (hdmi, red/green/blue, etc?

Expert:  Nathan replied 11 months ago.

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