How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a 65X930D .. if the room is dark and the movie is

Customer Question

I have a 65X930D .. if the room is dark and the movie is playing has a dark scene . the tv fades gray to black on the borders and picture. any fix to that?
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-How long have you had the tv?

-When did this issue start happening? Since day 1? or just recently? or?


** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 1 year ago.
Ive had the tv for about 3 months...
just started noticing it on movies with dark images.. now i notice on all unlit scenes...
Expert:  Mike G. replied 1 year ago.

Sorry but the manuals that Sony provides for this model tv are not detailed enough for me to assist you further. Best of luck.

Customer: replied 1 year ago.
Do I get a refund??