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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cant get sound through my Polaroid DVD player. Picture is

Customer Question

Cant get sound through my Polaroid DVD player. Picture is fine
JA: How long has this been going on?
Customer: I don't know. Haven't tried to use the DVD player in awhie.
JA: What troubleshooting have you tried?
Customer: My husband and I both have pushed every button on Video controller and TV remote. I called our Dish support and went ahead and did a trouble shott with them just to start somewhere.
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: Vizio
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What is the model number off of the back of the Vizio?

2) What is the model number of the Polaroid DVD player?

3) What cabling/connections are being used?

4) Does the TV have sound when using any other sources (cable/SAT box, etc.)?

With the specifics requested above, I can help you sort this.

Expert:  Aric replied 1 year ago.

I'm not sure if you're having problems replying? Please don't try to reply to the e-mail the site sends you. Instead use the link to get to the site page and reply here.

Expert:  Aric replied 1 year ago.

Let me know if you need assistance with this please.