TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

My samsung smart tv won't connect with internet after

Customer Question
Hi! My samsung smart...
Hi! My samsung smart tv won't connect with internet after changing my router. I get message that my auto isp failed.
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: Yes
JA: What troubleshooting have you tried?
Customer: I've restarted everything multiple times and have tried manually setting isp and dns numbers based on support articles I've read.
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: How much does getting help cost?
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: ok
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 18 minutes by:
7/30/2016
TV Technician: Randy IT Tech, Network Administrator replied 1 year ago
Randy IT Tech
Randy IT Tech, Network Administrator
Category: TV
Satisfied Customers: 10,111
Experience: Information Technology Specialist
Verified

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try these steps please, go to Network options in the Main Menu.

Then choose reset network settings.

For older models, follow the steps below:

Step 1: While the TV is On, press and hold the EXITbutton on the Samsung remote control for 12 seconds. The standby light should blink the entire time without interruption.

Step 2: The Factory Reset screen displays a warning message. Select OK to proceed in resetting the TV.

Step 3: After the TV completes the Factory Reset, the TV will automatically turn Off.

Step 4: Upon turning the TV On for the first time after the Factory Reset, the Plug & Play screen will appear just like when the TV was initially set up.

Then connect to the network again, press the "Menu" button on the remote. Select the "Network" option, go to "Network Type," and set it to "Wireless." On the same menu, select the "Network Setup" option, which leads to another menu that offers the ability to choose the network name. After finding the correct wireless connection, the TV requires the Wi-Fi password. On entering the right password, the system prompts the user to press the blue button. Finally, the TV attempts to connect to the network. After it makes a successful connection, the user must press "OK." Some TVs may need to be turned off and on again in order for the connection to work properly

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Ask Your Own TV Question
TV Technician: Randy IT Tech, Network Administrator replied 1 year ago

Did that with for you?

Ask Your Own TV Question
Customer reply replied 1 year ago
That did not work. The problem seems to be with the router, as I finally switched back to the previous router, and both tv's and computer all connect with no problem. The current router is a Netgear N750. The new one is a Netgear AC1750. I get the "cannot connect to the internet" with that one. The issue seems to be with the ISP or DNS numbers not being recognized. I don't know how to stop the assignment of numbers that don't work.
TV Technician: comp_audio, System Administrator replied 1 year ago
comp_audio
comp_audio, System Administrator
Category: TV
Satisfied Customers: 327
Experience: 20+ years experience working in many different networking environments, and I am eager to help you.
Verified

Welcome to JustAnswer. My name is ***** ***** I will do my very best to assist you today.

Ask Your Own TV Question
TV Technician: comp_audio, System Administrator replied 1 year ago

Please tell me who is your internet provider and did they supply you with your new router?

Ask Your Own TV Question
Ask comp_audio Your Own Question
comp_audio
comp_audio
comp_audio, System Administrator
Category: TV
Satisfied Customers: 327
327 Satisfied Customers
Experience: 20+ years experience working in many different networking environments, and I am eager to help you.

comp_audio is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
is there a built in keyboard in the samsung smart tv. I have
is there a built in keyboard in the samsung smart tv. I have just bought my tv and it has the icon on the desktop which connects to the internet. But I can't use it without a built in keyboard.… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My samsung smart tv remote doesn't work except control.
My samsung smart tv remote doesn't work except for voice control. Tv model # ***** We just came back after 4 months and we put new batteries in but nothing works… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
321 satisfied customers
Remote control is broken for my westinghouse tv and I only
Remote control is broken for my westinghouse tv and I only see the power buttons where are the rest of the buttons? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Some functions on the remote control either don't work or
Some functions on the remote control either don't work or operate intermittently. It is not the handset as we replaced the handset and still have the same problems. Have done a reset on the TV without… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
Bought a Rca universal remote control and can not work the
Hi bought a Rca universal remote control and can not work the TV … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I want to purchase a remote control for a Panasonic plasma
I want to purchase a remote control for a Panasonic plasma television manufactured in 2005 … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
Ive lost the remote control for my 20 inch Hisense TV what
Ive lost the remote control for my 20 inch Hisense TV what kind of remote control can I buy to replace it? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My Samsung remote control is not working. I changed the
My Samsung remote control is not working. I changed the batteries, but still not working. My Direct TV remote is working, so can watch TV, but unable to use my Smart Hub. Don't know what to do. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
How to program a tv without a remote control model
How to program a Phillips tv without a remote control model 32hfl5763lf7 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Polaroid is not listed s one of the Directv remote control
Polaroid is not listed s one of the Directv remote control setup … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Remote control stopped working. Samsung model un40eh5000fxza
samsung model un40eh5000fxza I'm not sure of the year, maybe 5+ years old … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
The remote controller no longer works on my sound bar
The remote controller no longer works on my sound bar model#S3820, How can I get a new one? Or, … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
I am not able to turn TV on with remote control. Is there
I tried Westing house remote control and Comcast universal remocon … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
Looking for a remote control replacement. PDP42V18HA
nothingt is working no matter what I do with the manual buttons I keep getting no aignal … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
The remote control will no longer work unless you are
The remote control will no longer work unless you are directly in front of the TV and within 8' of the TV. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Lost remote control for mt television. 32inch model
the remote was lost when I had new carpet put in last week … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
How can I get the remote control my tv remote control is
Hi sir how can I get the remote control my tv remote control is broken and my serial # LX20600039. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x