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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Sudden loss of picture and screen display is cable TV yet I

Customer Question

Sudden loss of picture and screen display is cable TV yet I am in the country hooked up to standard TV antenna. I can't get the menu to move the cursor
This is a Samsung tv
Submitted: 12 months ago.
Category: TV
Expert:  Aric replied 12 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) What MENU are you referring to? To change the Input you use the Samsung remote's SOURCE button.

2) What is the model number off the back of the set?

3) How old is it roughly and when did the issue occur?

Customer: replied 12 months ago.
TV Is approximately 8 yrs old model hp-s4273. Lost local Madison channels suddenly and now no signal appears on screen
Customer: replied 12 months ago.
Does this mean he will eventually call hack