Facing TV Problems? Ask a TV Technician.
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.
1) What is the model number off of the back of the TV (or at least the brand and size)?
2) How old is the set roughly?
3) How many red lines, what thickness are they and can you see programming behind the lines?
4) If you grab the original TV remote (or use the buttons on the TV itself), and press MENU- does the MENU appear OVER those lines?
Let me know when you're able to see my reply and we can proceed.