Facing TV Problems? Ask a TV Technician.
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These symptoms would indicate the TV's processor is either locked up- or in some cases the "Mainboard" in the set has failed (which is the part that processes all of the Apps and Inputs).
However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.
The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up and operates normally. Try this procedure up to 3 times, and please let me know what happens.
If that does not allow the set to bootup beyond the Netflix app, then please postback with the following:
1) The model number off of the back of the LG set.
2) The rough age of the TV.
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