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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have sound no picture but I can see all the menus on a

Customer Question

I have sound no picture but I can see all the menus on a Panasonic television th-58pz700u
JA: Just to clarify, what's the exact model of your Panasonic? And can you guesstimate how old it is?
Customer: 2007
JA: What troubleshooting have you tried?
Customer: The power reset and just switched the the Tnpa4131ags h board
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nope
Submitted: 11 months ago.
Category: TV
Expert:  Jack replied 11 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;

Why did you change that board , problems with the analog inputs ?

Customer: replied 11 months ago.
5 min ago
Expert:  Jack replied 11 months ago.

Did not ask WHEN but WHY ?

Customer: replied 11 months ago.
I read you helping someone on this same issue from like 3 yrs ago online
Expert:  Jack replied 11 months ago.

I`m sorry but something came up I will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.

Customer: replied 11 months ago.
we had no picture on hdmi and analog but when we put in an ad card all pictures came up
Customer: replied 11 months ago.
I meant SD card
Customer: replied 11 months ago.
Really? 4 min in and you leave me? Guess I'm out 28 bucks with this site
Expert:  Jack replied 11 months ago.

You`re not out of anything , that 28 bucks was only a deposit , its still yours .

By the way , i have no idea what post you are talking about 3 years ago .