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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Amal LEDC lost picture out of the blue but still has sound,

Customer Question

Amal LEDC lost picture out of the blue but still has sound
JA: How long has this been going on?
Customer: 2 Days
JA: What troubleshooting have you tried?
Customer: Don, t know how or where to start
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Not really
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) Can you please get me the model number off of the back of the set?

2) Roughly how long have you owned it for?

3) If you grab the original remote and press MENU, or volume, will these indicators display on the screen?

Expert:  Aric replied 1 year ago.

Do you need assistance with this?