How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Thanks I have vizio class smartcast 55 model D50u -d1 y

Customer Question

thanks I have vizio class smartcast 55 model D50u -d1 y D55u-d1 , when we try to watch video en youtube , the imagen is with shadows
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: es real new i bough 1 month ago its 4 K 55 inches smart cast
JA: What troubleshooting have you tried?
Customer: y tried downloding google cast , but no works
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: only 1 question if its posible the informacion in spanish, if no , it's no problem ok
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.



Can you please get me the model number found on the back of the set or the owners manual?


Customer: replied 1 year ago.