TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I have a 50" Smart TV purchased either 10 or 11 months

Customer Question
ago...two days ago a wide...
I have a 50" Smart TV purchased either 10 or 11 months ago...two days ago a wide white line in the center of the screen from top to bottom appeared...the right side of the screen had a very light picture coming through but the left side was completely black...now, the white line is still there but a very light resolution is coming through on both sides of the screen...I sent Best Buy an email earlier to find out if my TV is covered by the warranty but haven't heard back from them yet...I'm not sure what I should do next...what is your suggestion?
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 10 minutes by:
7/25/2016
TV Technician: Russell H., Service Tech replied 1 year ago
Russell H.
Russell H., Service Tech
Category: TV
Satisfied Customers: 11,412
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

How old is your Samsung TV, please, that you are asking about?

Ask Your Own TV Question
Customer reply replied 1 year ago
my son bought it for me last fall, so I think around 10 months old...
TV Technician: Russell H., Service Tech replied 1 year ago

If the Samsung TV is 10 months old, it is within the warranty period that Samsung themselves - not the store you bought it at - does offer for its products.

The next difficulty might be, proving the purchase date to Samsung. Have you registered it for warranty coverage, or registered it online with Samsung before this? If not, you will need to get the receipt for the purchase of the TV from your son, or a warranty-service claim might not be honored without such proof of purchase date in hand to present or cite when calling Samsung.

In the US, you would call - once you have that in hand - this number:

1-888-987-4357.

Citing it as a gift strictly speaking may make Samsung reluctant to service it under warranty, since gifting means transfer of ownership, and transfer of ownership strictly interpreted always voids warranty coverage (which is for the original buyer.) I don't know how you would prefer to proceed, but the 'strict owner' being your son, might allow this to be gotten done.

Ask Your Own TV Question
Customer reply replied 1 year ago
Putting the warranty off to the side, I just need my TV fixed...do you have any idea what's wrong with it or how much money I'm looking at? How soon could a Geek Squad member be here?
TV Technician: Russell H., Service Tech replied 1 year ago

If it is covered by warranty, the cost of warranty repair will be $ 0.00.

If the warranty is voided by opening the case, or invalid otherwise, it will cost something considerable. Several hundred dollars perhaps, especially if...

A Geek Squad member could be there in a fairly short time, but most likely would not find it immediately repairable... and please be cautioned, they charge a large fee for the convenience of attendance in person within a short time.

Ask Your Own TV Question
Customer reply replied 1 year ago
It was a gift, yes, but my son lives with me...he hasn't been able to find the receipt...I have no idea if he registered it, I assume he figured if anything was to go wrong it would happen within a year, which it did...several hundred dollars and a substantial fee are very polite words for expensive...I'm going to need to think about this for a bit...may I get back with you later on my decision?
TV Technician: Russell H., Service Tech replied 1 year ago

Yes, you may get back to me any time that is convenient for you. I understand that the news is not exactly good.

(If it is doubtful whether the TV has been registered with Samsung, then just assume that it has, and call Samsung to put in a failed-within-warranty claim on it, citing its

1: model number

2: month of purchase

3: serial number, off the TV, which will identify it. )

(Also, if the receipt cannot be found, then if it was bought with a credit card, then you can cite the credit card record of the purchase as proof-of-purchase-date, which is all that a warranty claim really needs, to be phoned in effectively.)

As I said, getting back to me at your convenience is fine. Thanks.

Ask Your Own TV Question
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,557
2,557 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,557 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a panasonic smart tv it goes to netflix, but, then
i have a panasonic smart tv it goes to netflix, but, then after 5-8 minutes of watching a show, it takes me back to regular tv. didn't used to do this, but, now, i can't watch a netflix show without i… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I have a Smart TV- large screen- bought 2012. The Smart hub
I have a Smart TV- large screen- bought 2012. The Smart hub has been reset by Samsung via phone/ and giving them access. For 2 weeks, Netflicks freezes up as does the Amazon App. to even turn off the … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
25 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I bought the smart tv JUST for netflix......its not
I bought the smart tv JUST for netflix......its not connecting to it at all. get an error code ui-800-3 and talked to netflix and we tried unplugging it and holding the on/off button 30 seconds and di… read more
Cabletech
Cabletech
High School or GED
139 satisfied customers
Can not use tv ears with smart tv to hear netflix. Samsung
I want to be guided on the phone not on a computer in a diff room than the tv… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
How do i get the cable to come on the smart tv. It is
has been for some time thought was with controller … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Won't connect to internet. Server not found. Smart tv. I
Yes smart tv. I pressed botton to connect to web browser … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How do I video tape with m smart TV. Ua4025j200afx2a. TV
How do I video tape with m smart TV JA: Just to clarify, what's the exact make and model of your smart tv? Customer: ua4025j200afx2a JA: Does the TV menu work? Do you have the same problem on all sour… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Hitachi smart tv remote is not working. Is it possible to
Hello, my Hitachi smart tv remote is not working. Is it possible to control TV volume without remote? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
I need to find out if my TV is a smart tv. It's a samsung
Yes the menu works. I am trying to get netflix on the tv. I don't know how to work the menu and they suggested I contact you. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
44 satisfied customers
It will not turn on at all. Vizio smart tv Model M420KD. No
i tried to go to netflix, they said they could not connect and the scren froze … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I have a panasonic smart tv and trying to use amazon prime
I have a panasonic smart tv and trying to use amazon prime says my bandwidth too low … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
I have a Panasonic smart TV and an account with Netflix but
I have a Panasonic smart TV and an account with Netflix but cannot get the movies to play. Nexflix people say the TV must be updated by panasonic.?? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Samsung smart tv connects to wireless router but not
Samsung smart tv connects to wireless router but not internet … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Trying to figure out if its a smart tv. Vizio E320-B2 model
Trying to figure out if its a smart tv JA: Just to clarify, what's the exact make and model of your smart tv? Customer: Vizio E320-B2 model # JA: Does the TV menu work? Do you have the same problem on… read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
84 satisfied customers
I have a Samsung 75'" UHD 4K Smart TV and the right side of
I have a Samsung 75'" UHD 4K Smart TV and the right side of the screen is darker than the other. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
I need diffuser panel for LG 50LB3600 Smart TV, LG Smart TV
Something spilled on panel. Wiped it now screen has a bright spot. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Is LG 55UH7650 a smart TV/ Is LG TV 55UH7650 A SMART TV. IT
Is LG 55UH7650 a smart TV/ JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours? Customer: Is LG TV 55UH7650 A SMART TV JA: Does the TV menu work? Do … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x