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Louie, Technician
Category: TV
Satisfied Customers: 12277
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Vizio e43-c2 no picture with screen

Customer Question

vizio e43-c2 no picture with white screen
Submitted: 12 months ago.
Category: TV
Expert:  Louie replied 12 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, was the Vizio E43-C2 moved, cleaned or worked on prior to this symptom of " picture with white screen..."

And is there still sound?

Customer: replied 12 months ago.
was working fine did not move, after what happened i can still change channel on cable box and i can hear audio.
Expert:  Louie replied 12 months ago.

I understand.

Have you tried unplugging the TV for an extended period of time? ...and then plugging back in into a different outlet?

These are the only easy user doable checks.

Customer: replied 12 months ago.
i already tried
Expert:  Louie replied 12 months ago.

Then it would be indicative of aninternal hardware issue.

Are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even perhaps a soldering iron?

Perhaps more importantly, would you be comfortable working on the inside circuitry? ...LIVE?

Customer: replied 12 months ago.
Expert:  Louie replied 12 months ago.

Great on the DIY!

Lay the TV face flat on a soft covered working table. Remove the back. Take and post back clear pictures of the circuit boards.

This would serve as a common reference.

Please click HERE.

Customer: replied 12 months ago.
Customer: replied 12 months ago.
hi did you get the pictures.
Expert:  Louie replied 12 months ago.

Appreciate the pictures.

We are interested with the small circuit board with flat/wide cables. With the TV unplugged, carefully inspect these flat cables and ensure that these are inserted fully.

In most instances, it would either be a flat cable issue (least likely but still possible) or this board has failed (most likely).

Please post back how things turned up and/or should additional information be needed.

Customer: replied 12 months ago.
still the same no picture i inspect the cable and the cable is connected properly.
Expert:  Louie replied 12 months ago.

Then proposed approach would be to replace this circuit board; the T-CON board.

Not only would this be the simplest approach, it would also serve as both an attempt of a fix and as a test by process of elimination.

Please post back how you would want to approach this and/or should additional information be needed.

Customer: replied 12 months ago.
i will replace the T-CON board.
Expert:  Louie replied 12 months ago.

Please inspect carefully the T-CON board as the Part Number may vary depending on revisions/versions.

The T-CON board is readily available as used, refurbished or pull-outs from 'donor' TVs.

These may be inquired from HERE and HERE among others.

Customer: replied 12 months ago.
thank you
Expert:  Louie replied 12 months ago.

Glad that the above information may serve your purpose and would appreciate a Positive Rating and/or an Accept (if haven't done so).

Good luck and thank you too for the opportunity to be able to share the information.