I am sorry I can't give you an instant fix for this. I have given you the correct process, files, and information, the limitation here is your equipment, which I had no indication of. The information is correct, and will work, but the proper equipment is required and nothing can be done to change that. I did state previously in the process what was necessary.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. I apologize this is not the outcome you had hoped for, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. Rating 1 or 2, or not rating at all, does not produce a refund, it only penalizes me for trying to help. Asking for a refund effectively forces me to work for free for the past hour advising you with correct information.
If you still feel it is fair and reasonable to ask for a refund in the end, that is ultimately up to your discretion and conscience, and that would be handled from the help page.