How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Installer
Category: TV
Satisfied Customers: 24909
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

I purchased a UN46EH5000F TV 2.5 years ago, and now the

Customer Question

I purchased a UN46EH5000F TV 2.5 years ago, and now the picture is black, I get audio and can select channels but no picture. How can I test to see what board I need to replace?
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you see the menu screens at all?
If you hold a flashlight to the screen, are you able to make out any images that way?

Customer: replied 1 year ago.
Let me try
I cannot see the menu screen, but can see images with the flashlight
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Are you still there?
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Hi Nathan, can you please let me know if you are getting these updates, my phone number is ***** and you have my e-mail address...I did not get any answers from you.
Expert:  Nathan replied 1 year ago.

My apologies for missing you earlier. Yes your messages came through, but the multiple replies can get delayed through the queue so I'm just now seeing them.

I've sent you an optional call offer, or we can continue here if you prefer.

Expert:  Nathan replied 1 year ago.

I'll plan to continue here, you can accept the call if you wish.

The most likely failure point here is the power supply/led driver board, though in rare cases the actual led lights can fail, you'd always replace the board first, which you can get here:

Note that there are a few versions of this, so double check your existing board number for an exact match before ordering.

Best regards,


Customer: replied 1 year ago.
Hi Nathan,Thank you for your answer, I ordered a power supply board. I should receive it soon. I would like to wait until I have installed it before giving you the rating so I can provide proper feedback. Hope it’s all good.Thank you very muchDan
Expert:  Nathan replied 1 year ago.

Yes that would be just fine, let me know how the power board works out and if that by chance doesn't help we can discuss further options for you.


Customer: replied 1 year ago.
Hi Nathan, I finally got the board. The package says "The latest software is not installed on this board. Make sure you download the latest TV software from SAMSUNG.COM....". Turns out, Samsung will not give you the software or download procedure. They say I must go to a Authorized service center. So, thinking this was just the latest software anyway, I installed the board. Now the TV does not do anything, it will not turn on or respond in anyway. I re-installed the old board and the TV is still completely dead. Any ideas as to what is going on here?
Expert:  Nathan replied 1 year ago.

It sounds like you may have a loose/missing connector inside. Put the old board back, power on if possible to test, then replace the new board and if it comes on you can try to manually install the latest software off the samsung site here: under the downloads tab

Customer: replied 1 year ago.
No luck, same results (P.S - I will be absent until Aug 22 - on vacation :-) )
Thanks Nathan
Expert:  Nathan replied 1 year ago.

Were you able to get it on at all to even try the update?