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Richard
Richard, Technician
Category: TV
Satisfied Customers: 38369
Experience:  Avid TV Technician
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I entered into service menu and after that my Samsung smart

Customer Question

Hello!
JA: Hi. How can we help?
Customer: I entered into service menu and after that my Samsung smart tv 8 picture turned up side down
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: It's from 2013. No I didn't try that. I tried to restore factory settings but no success
JA: What troubleshooting have you tried?
Customer: Only restore factory settings
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't know :)
Submitted: 1 year ago.
Category: TV
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
No, still the same up side down
Expert:  Richard replied 1 year ago.

ok, go back to the service menu

Locate HV flip and set it to Off

HV flip and set it to Off

As you likely set this on which turns it upside down

Let me know the results please.

Customer: replied 1 year ago.
I was looking for that option already but couldn't find it!
Customer: replied 1 year ago.
See attached pic with tv info
Expert:  Richard replied 1 year ago.

Did you change any settings in the service menu when you where there before?

Customer: replied 1 year ago.
I'm not sure :)
Customer: replied 1 year ago.
Where next to go?
Expert:  Richard replied 1 year ago.

ok, the only way is via HV Flip and if you cannot find it then you could not set it to on.

Press menu, does the menu appear right way up or upside down?

Customer: replied 1 year ago.
Upside down
Customer: replied 1 year ago.
Which option I should looking for flip function?
Expert:  Richard replied 1 year ago.

HV FLip...

Go to Control --> Config option --> "HV flip" and set it to "Off"

Customer: replied 1 year ago.
This is config option attached.
Expert:  Richard replied 1 year ago.

go to the bottom and you should be able to get to more options

Customer: replied 1 year ago.
Any suggestions?
Expert:  Richard replied 1 year ago.

go to the bottom and you should be able to get to more options

Customer: replied 1 year ago.
No! That's all
Expert:  Richard replied 1 year ago.

ok, not sure then why you do not see it, as if you set it before it should still be there

I will have to opt out for another expert that has other ideas.

You do not need to do anything, you will be contacted when another expert takes over

Thank you

Customer: replied 1 year ago.
Ok! Thanks!
Customer: replied 1 year ago.
Still no any answers!?
Customer: replied 1 year ago.
I hope I don't need to pay!