Facing TV Problems? Ask a TV Technician.
Hello,I am the person that will be helping you today.
How is the TV connected to the router? (with a network cable or wireless)
I will be standing by, looking forward to your response.
Were you able to connect the TV to the wireless signal at all?
Okay. Is the tv connected to the wireless signal?
In that case, you will need to reconnect the TV to the wireless signal. Do you know what the new wireless network name and password *****?
Thank you. On the TV, press the Menu/Settings button, choose Network > Wireless Setup. From there, you will need to reconnect to the wireless signal and enter that password. Please, do that and then verify that Netflix is working.
Please, update me once that is complete.
Which items are available?
There are only three options in the settings menu?
I am looking at the TV's manual right now.
- Press the Settings Menu
- In the left pane, choose Network
- Choose Wireless Setting
- Choose Scan
- Choose your signal
- Enter your password ***** connect.
Do you see how there are different pages on the Settings menu? In the left side, there are icons. You need to scroll down to the Network icon.
Okay, will that work for you?
Do you ever experience problems with viewing Netflix using the 'slower' speed?
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Yes, we can certainly do that tomorrow or any other day that you wish. Please, come back to this page and let me know when you are ready to continue.
Thank you, Allan.