How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a Vizio 55 in smart tv. I believe the model is

Customer Question

I have a Vizio 55 in smart tv. I believe the model is M552i-B2, some paperwork got lost in my move, bit I purchased it about 1 1/2 years ago. All of a sudden it won't turn on. I've replaced batteries in the Comast remote twice but the tv won
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: Sorry I hadn't finished typing the info. It was purchased about 1 1/2 years ago. Neither the Comcast remote or the tv remote will turn it on. I have another Vizio tv and both remotes work with that tv
JA: What troubleshooting have you tried?
Customer: Basically just new batteries in all of the remotes
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No I guess that's all
Submitted: 1 year ago.
Category: TV
Expert:  Jason Jones replied 1 year ago.

I am the person that will be helping you today.

I understand that the tv is not turning on when you use the remotes. If you press the power button on the TV itself, does it turn on?

I will be standing by, looking forward to your response.

Thank you,