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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Want to turn off the closed caption on my samsung, Couple

Customer Question

Want to turn off the closed caption on my samsung
JA: How long has this been going on?
Customer: Couple days
JA: What troubleshooting have you tried?
Customer: Menu selection on side of tv. Couldn't find it
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Guessing 8 yrs? DNIe digital SRS Truesound
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Do you need model code
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Sam Dennis Bradley replied 1 year ago.

Hello and thank you for the question...Have you checked your original remote for the CC button?

Customer: replied 1 year ago.
No. Looking for it
Customer: replied 1 year ago.
Found remote now checking
Expert:  Sam Dennis Bradley replied 1 year ago.

ok thanks

Customer: replied 1 year ago.
Doesn't seem to have any effect
Expert:  Sam Dennis Bradley replied 1 year ago.

Have you tried unplugging the set for about a minute and plugging back up?

Customer: replied 1 year ago.
Powering back up
Expert:  Sam Dennis Bradley replied 1 year ago.

ok

Expert:  Sam Dennis Bradley replied 1 year ago.

Are you sure the batteries are good in the remote?

Customer: replied 1 year ago.
I get a response now. It reads Not available in current mode
Expert:  Sam Dennis Bradley replied 1 year ago.

Do you still have the CC?

Expert:  Sam Dennis Bradley replied 1 year ago.

If you do change channels and see if it's still there.

Customer: replied 1 year ago.
in all channels
Expert:  Sam Dennis Bradley replied 1 year ago.

You have a glitch in the MAIN BOARD and will require replacement of that board. I suggest using the model number and any product code visit CLICK HERE for part number and availability and matching picture

Expert:  Sam Dennis Bradley replied 1 year ago.

Do a search there

Customer: replied 1 year ago.
Thanks
Expert:  Sam Dennis Bradley replied 1 year ago.

That link can be used for reference and a more economical price can be found on Ebay

Customer: replied 1 year ago.
Thanks again!
Expert:  Sam Dennis Bradley replied 1 year ago.

Be sure all numbers match your set.

Expert:  Sam Dennis Bradley replied 1 year ago.

Replacement requires taking the back off the set and unscrewing and unplugging the MAIN BOARD and installing the new one same way.

Expert:  Sam Dennis Bradley replied 1 year ago.

Anyone with simple practical experience can make the replacement.

Expert:  Sam Dennis Bradley replied 1 year ago.

If you have no further questions please rate positive

Customer: replied 1 year ago.
Positive
Expert:  Sam Dennis Bradley replied 1 year ago.

That is when you log out...thank you