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My Samsung will only play tv input. No other inputs in menu

Customer Question
are highlighted. I want the...
My Samsung will only play tv input. No other inputs in menu are highlighted. I want the HD input highlighted so I can select it.
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: It's in a camper I recently purchased. Don't know how old the TV is but it has been unplugged.
JA: What troubleshooting have you tried?
Customer: Found some startup codes and tried to reset to factory settings but did not help
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: TV
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Answered in 2 minutes by:
7/16/2016
TV Technician: Aric, Technician replied 1 year ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,857
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, Sorry you're having problems. Please provide the following info so I can help you.

1) What is the model number off the back of the set?

2) What is plugged into the HDMI Input (cable/SAT box, Roku, etc.)?

3) Is the HDMI Input "ghosted" out in the MENU- meaning not bold?

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TV Technician: Aric, Technician replied 1 year ago

Let me know if you need assistance.

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Customer reply replied 1 year ago
LNR328WX/XAA. I have DVD player hooked to it and yes the HD input is not bold only the TV input is bold
TV Technician: Aric, Technician replied 1 year ago

Okay, on this older Samsung set the Input needs to be "named" before it can be used. Have you ever used the HDMI port on the set before?

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TV Technician: Aric, Technician replied 1 year ago

Sorry, I cannot take a phone call. My mistake on saying it's older- the model number is ***** to a 2007 model. Is this the first time using the DVD player on the TV please?

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Customer reply replied 1 year ago
I just bought the TV with a camper probably has not been used with HD dev7
TV Technician: Aric, Technician replied 1 year ago

I'm sorry, but I will need to opt out of the question at this point. It is now open for other experts to view and assist.

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TV Technician: Sam Dennis Bradley, owner replied 1 year ago
Sam Dennis Bradley
Category: TV
Satisfied Customers: 226
Verified
Phone call session started
Customer reply replied 1 year ago
Ok I'm ready any time
Customer reply replied 1 year ago
This phone number is ***** should be(###) ###-####
TV Technician: Louie, Technician replied 1 year ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the DVD player. Additionally, please describe how the DVD player is connected to the TV using what kind of cable(s).

And is the original Samsung TV's remote available/usable?

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Customer reply replied 1 year ago
I have a Samsung blue ray hooked to it with an hdmi cable and I do have the original remote.
TV Technician: Louie, Technician replied 1 year ago

Appreciate the additional information.

...and the model number of the DVD player please?

Still, have you tried on the TV's remote:

  • • press MENU;
  • • press ENTER to select Input;
  • • press ▲▼ to select Edit Name;
  • • press ENTER;
  • • press ▲▼ to select HDMI;
  • • press ENTER;
  • • press ▲▼ to select DVD;
  • • press ENTER;
  • • press EXIT.
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Customer reply replied 1 year ago
Remote works. I do all that and get 3 blue boxes. One says DNle Demo another says DNle off and one says DNle On but can't select any of them and have no input
TV Technician: Louie, Technician replied 1 year ago

Can you please try pressing the DNle button on the remote to turn this demo feature OFF?

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Customer reply replied 1 year ago
Remote doesn't have that button nothing else effects this screen. I definitely do think it set to some kind of demo mode
TV Technician: Louie, Technician replied 1 year ago

What is the number of the original remote please?

Does it have an MTS button? ...any buttons below the MTS button (if present)?

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Customer reply replied 1 year ago
Ok looking for number and found a door I thought was battery cover found more buttons turned off demo and now have a blank blue screen
TV Technician: Louie, Technician replied 1 year ago

Have you re-tried using the SOURCE button?

If that would not work/remove blue screen (video mute/no-signal), try the PC and the SWAP button, then try again the SOURCE button.

Please ensure that the DVD player is playing a known to be good DVD movie disc and that the HDMI cable is correctly installed.

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Customer reply replied 1 year ago
I pushed PC and swap and window that says not available. Then a check signal cable. Will hook DVD to known good tv to make sure I have a signal.
TV Technician: Louie, Technician replied 1 year ago

Yes please and would look forward to an update.

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Customer reply replied 1 year ago
DVD works fine on other tv
TV Technician: Louie, Technician replied 1 year ago

The setting where the "...check signal cable..." was displayed would be the most likely mode for the DVD.

The message on the other hand tells us that the TV can not detect the video signal although it knows there is a connection.

Can your try checking/lowering the HDMI output resolution of the DVD player?

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
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Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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