Facing TV Problems? Ask a TV Technician.
Hello, Sorry you're having problems. Please provide the following info so I can help you.
1) What is the model number off the back of the set?
2) What is plugged into the HDMI Input (cable/SAT box, Roku, etc.)?
3) Is the HDMI Input "ghosted" out in the MENU- meaning not bold?
Let me know if you need assistance.
Okay, on this older Samsung set the Input needs to be "named" before it can be used. Have you ever used the HDMI port on the set before?
Sorry, I cannot take a phone call. My mistake on saying it's older- the model number is ***** to a 2007 model. Is this the first time using the DVD player on the TV please?
I'm sorry, but I will need to opt out of the question at this point. It is now open for other experts to view and assist.
Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the DVD player. Additionally, please describe how the DVD player is connected to the TV using what kind of cable(s).
And is the original Samsung TV's remote available/usable?
Appreciate the additional information.
...and the model number of the DVD player please?
Still, have you tried on the TV's remote:
Can you please try pressing the DNle button on the remote to turn this demo feature OFF?
What is the number of the original remote please?
Does it have an MTS button? ...any buttons below the MTS button (if present)?
Have you re-tried using the SOURCE button?
If that would not work/remove blue screen (video mute/no-signal), try the PC and the SWAP button, then try again the SOURCE button.
Please ensure that the DVD player is playing a known to be good DVD movie disc and that the HDMI cable is correctly installed.
Yes please and would look forward to an update.
The setting where the "...check signal cable..." was displayed would be the most likely mode for the DVD.
The message on the other hand tells us that the TV can not detect the video signal although it knows there is a connection.
Can your try checking/lowering the HDMI output resolution of the DVD player?