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Richard
Richard, Technician
Category: TV
Satisfied Customers: 36777
Experience:  Avid TV Technician
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My computer will not come on screen. Screen stays black. How

Customer Question

My computer will not come on screen. Screen stays black. How do I reboot. Went offduring thunder storm yesterday.
Submitted: 1 year ago.
Category: TV
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please remove the power cable and then hold the power button down for 60 seconds then release.

Then connect the power cable, turn on the computer and tell me if it then starts please.

Customer: replied 1 year ago.
I don't know where the powerc
Expert:  Richard replied 1 year ago.

The power button you mean?
On your computer?

Customer: replied 1 year ago.
I do not know where the power cable is.
Expert:  Richard replied 1 year ago.

This is where the cable goes into the power socket, you can remove it from the power socket.

Customer: replied 1 year ago.
No, do not all me and I do not want any addition charges on my card.
Customer: replied 1 year ago.
Starting to sound more and more like a scam.
Expert:  Richard replied 1 year ago.

I do not understand what your saying.

Look at this statement...

"No, do not all me and I do not want any addition charges on my card."

All I am asking you to do please is disconnect the power cable from the computer.