TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I have samsung tv and have had the crackling sound and

Customer Question
hi I have samsung tv...
hi I have samsung tv and have had the crackling sound and pixelated screen for a while now. whilst turned off the tv sometimes turns its self on
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: yes id say 4 to 5 years
JA: What troubleshooting have you tried?
Customer: turning off hasn't helped it has progressively got worse
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I have tried disconnecting and resetting tv
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Customer: to factory settings not sure what to do
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
7/9/2016
TV Technician: Anthony_Infotech, Technician replied 1 year ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,384
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello

Welcome

I will need the model number of the TV please found on the back of the set?thanks

Please reply back here

nthony

Ask Your Own TV Question
Customer reply replied 1 year ago
LE37R88BD
TV Technician: Anthony_Infotech, Technician replied 1 year ago

OK great

OK does it do the same thing if you use another input like for example a DVD player or a game or even an old VCR ?

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Do you have anything like that to try?

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
Its just whenever i turn the tv off if i have turned off for a while
Customer reply replied 1 year ago
happens on all sources
TV Technician: Anthony_Infotech, Technician replied 1 year ago

OK so it happens with other inputs too

How are you viewing TV please?satellite cable box\cable straight no box\antenna?

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
in built in freeview DTB receiver
TV Technician: Anthony_Infotech, Technician replied 1 year ago

You are very sure this is happening with other sources like a DVD player or similar?this is very important for me to know

Ask Your Own TV Question
Customer reply replied 1 year ago
how can i test this i only have a playstation it still crackles and pixelates for a few minutes when i turn tv and play station before it warms up
Customer reply replied 1 year ago
crackles on initial warm up on all inputs
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Yes the playstation is good enough and is conclusive thanks

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 1 year ago

OK the problem is one of two things

1 Bad capacitors on the power-board these would need to be visually examined

2 A bad main-board we make a decision based on number 1 result

Can you do work yourself with the set?I can help you with this, just to emphasize if you have to replace a board its a plug in one very easy to replace, let me know if you can do this.

Please consider rating the answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site (I am a user of the site like you are a verified technician) if you need more help let me know , note the question is open for 30 days should you need more help now or later thank you.

Many Thanks

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
if i have tv on for a while then turn it off then back on after a few minutes is fine. Its when it has been turned off for long periods it crackles and pixelates before settling down. What can i do? Why does it turn itself on if it is on standby?
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Yes I totally understand and what you are describing is very common particular with samsung sets but it will need to be examined like I stated above

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 1 year ago

I believe you may very well have bad capacitors on the power-board itself

Ask Your Own TV Question
Customer reply replied 1 year ago
I can try what will need to get to check capacitor?
TV Technician: Anthony_Infotech, Technician replied 1 year ago

OK give me a min

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 1 year ago

You need to get the back OFF the set (set disconnected from wall-power)

https://snag.gy/sLY2F.jpg <<click

You need to examine the above they are all grouped in a corner of the board , you are looking for ballooning\raised domed tops\or leaking let me know if you spot any of this, agai it will ultimately lead to replacing a board so bear that in mind

Anthony

Ask Your Own TV Question
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,384
15,384 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

Anthony_Infotech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I'm trying to connect a Clear TV X-72 HDTV indoor antenna to
I'm trying to connect a Clear TV X-72 HDTV indoor antenna to my Haier 19 in TV Model L19B1120 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Is the EZ Antenna legal? My husband wants it but the bills
HiIs the EZ Antenna legal? My husband wants it but the bills are in my name so I want to be sure this is valid and legal before we buy it.Thanks… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
WHICH ANTENNA CABLE IS SUITABLE FOR LG OLED TV? CURVED
WORKS WELL WITH HDMI I WANT TO TRY USING PLUG/SOCKET AT … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Our TV was working fine off of a outside Antenna and Sling
Our TV was working fine off of a outside Antenna and Sling tv internet line. But now it will not pickup the signal on the antenna. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Will not recognize antenna. Panasonic model PT-53TW53G. Only
Only use antenna ports. Neither ports recognize antenna. States to attach antenna. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
Antenna will not turn can it be greased ive had it for
antenna will not turn can it be greased ive had it for several years and not used it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I have a KDLW700b. Direct antenna input. It is stuck on a
I have a KDLW700b. Direct antenna input. It is stuck on a 4:3 ratio. When I press the aspect ratio button it says "Feature not available with current signal". … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Have a satellite receiver with its remote. Can not get the
have a satellite receiver with its remote. Can not get the remote to turn the tv off with the supplied numbers forvizio tv .I have a 20.1 remote device ,that dish network supplied. … read more
Harry
Harry
507 satisfied customers
I'm attempting to install an analog antenna to my sharp
I'm attempting to install an analog antenna to my sharp aquos with no luck. I can switch the input from hdmi to TV and it will switch to a snow screen but the Teri antenna does not seem to picking up … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My antenna that came with the tv gradually stopped scanning
My antenna that came with the tv gradually stopped scanning any channels and the channels I could get had lines across the screen and hundreds of little rectangles making it impossible to see anything… read more
Harry
Harry
507 satisfied customers
I'm having issues with my satellite, and the technician
I'm having issues with my satellite, and the technician instructed me to check the input...the only button I can find on the TV is the on/off...I have never used the original remote (used the satellit… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
Attempting to use digital antenna, and keep getting prompted
attempting to use digital antenna, and keep getting prompted for password ***** some channels … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My daughters television reads no signal with a new antenna.
My daughters television reads no signal with a new antenna … read more
Cabletech
Cabletech
High School or GED
140 satisfied customers
I have plugged in a antenna and it says no master list it
I have plugged in a antenna and it says no master list it was previously on dish … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm trying to connect a HD Antenna to a Vizio TV. 'No
I'm trying to connect a HD Antenna to a Vizio TV. 'No Channels in Master List. Where do I go after the input is on TV? … read more
Cabletech
Cabletech
High School or GED
140 satisfied customers
Added antennae and lock is on. Don't know the four digit
Added antennae and lock is on. Don't know the four digit code. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I have just got a tvfox antenna but I can't get antenna or
Hi,I have just got a tvfox antenna but I can't get antenna or air on my panasnic TV source … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I'm having trouble getting my TV from satellite to antenna
I'm having trouble getting my TV from satellite to antenna it's a Samsung model 5500 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x