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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I purchased a modelD55-D2 and the closed caption is active

Customer Question

I purchased a modelD55-D2 and the closed caption is active and I am unable to turn it off. I press the cc button on the remote and no menu appears.
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, Sorry you're having problems. The TV's CC function can only be active when there is NO cable or satellite box involved. That being said, whom is your cable/SAT provider and how do you receive broadcasts on the set please (cable/SAT box, etc.)?

Expert:  Aric replied 1 year ago.

Are you able to see my reply?