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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My TV has what looks like small scratches all over my

Customer Question

My TV has what looks like small scratches all over my screen...there is no reason for them to be there...Any suggestions??
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, Sorry you're having problems.

Scratches, are not a common symptom of this TV- typically "dots" would be. However by scratches, I would surmise "Lines".

In order to determine what is causing this, I need more info.

1) When did this problem occur?

2) Can you post back with a picture of the screen?

3) If you grab the original Mits remote and press MENU, does the MENU appear CLEARLY over those lines/scratches?

Expert:  Aric replied 1 year ago.

Let me know once you're able to see my reply.

Customer: replied 1 year ago.
Never mind. How do I cancel this contract??
Expert:  Aric replied 1 year ago.

I'm not privy in any way to billing, accounts, etc.- I'm an independent tech, not a site employee. You would need to direct those questions to customer service via the home page. You can direct billing questions here: http://*****@******.***