TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I have a 2011 70" Aquos Sharp LCD tv the screen is pink.. We

Customer Question
I have a 2011 70"...
I have a 2011 70" Aquos Sharp LCD tv the screen is pink.. We have shut everything off and let it cool down.. We have gone to factory settings and reset it as well no luck.. Help
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
7/6/2016
TV Technician: Anthony_Infotech, Technician replied 1 year ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,403
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello

Welcome

If you press the menu button of the sets own remote control is that normal?or do you not see the menu?or you see the menu but its covered by the pink?

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
We see menu and its regular color
TV Technician: Anthony_Infotech, Technician replied 1 year ago

So menu is normal

You have a problem with the signal, is it coming from a satellite or cable box?please unplug the box from wallpower wait 5 mins then replug back in again let me know if their is any change please?

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
We will try that again.
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Yes try that and also make sure the lead is good, if its hdmi replace it, also try another input like a DVD player is that OK?

Ask Your Own TV Question
Customer reply replied 1 year ago
I tried my dvd and it too was pink. 3 more min till I plug back in...
Customer reply replied 1 year ago
Just turned it on and the Direct tv box is resetting.. it first comes on blue back ground then turns pink again :(
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Aaah if the DVD is bad too then yes its a problem with the Tv namely the mainboard do you think you can replace this board yourself?

Anthony

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 1 year ago

This diagnosis is based on the sets OWN menu being normal is that correct for sure?

Ask Your Own TV Question
Customer reply replied 1 year ago
do you know how much they cost?
TV Technician: Anthony_Infotech, Technician replied 1 year ago

You need to get the back off the set, locate the main-board thats the board with all the AV connectors on,now take the board out by unplugging it and unscrewing it from the chassis,look on the board for the part number this will be on a sticky label or etched on the board (you may need to try different codes on the board) then initially try www.shopjimmy.com, if they don't have it google the part-number only, fitting is the reverse of taking out plug and play.

Board cost is around $100

Let me know if you need more info

Please consider rating the answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site (I am a user of the site like you are a verified technician) if you need more help let me know , note the question is open for 30 days should you need more help now or later thank you.

This diagnosis is based on the sets OWN menu being normal is that correct for sure?

Many Thanks

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
Menu is normal colors..
TV Technician: Anthony_Infotech, Technician replied 1 year ago

OK then the mainboard needs to be replaced

Let me know if you need more help

Please remember to rate me positive as this is the only way i receive credit from the site thanks again

Anthony

Ask Your Own TV Question
Customer reply replied 1 year ago
I just plugged in all the wires to another tv and it too is pink. So must not be the tv. Glad I checked before ordering a new board. So tv isn't the problem.
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Yes but you said a DVD was the same?if a DVD is the same you see and the cable satellite box is the same that is two inputs the same so I would rule the box out, so the DVD cant be pink can it?you have made a mistake and that mistake has led to a diagnosis that wont be correct, I can only make assessments on what you tell me ........ if its not pink which I suspect its not then the box is bad.....

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 1 year ago

I am referring to an entirely separate input when I said the DVD to try, NOT anything to do with the box like its copying hardware like a DVR which will be the same fault

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 1 year ago

You need to contact your box provider they will swap it

Please consider rating the answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site (I am a user of the site like you are a verified technician) if you need more help let me know , note the question is open for 30 days should you need more help now or later thank you.

Many Thanks

Anthony

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 1 year ago

Please consider rating the answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site (I am a user of the site like you are a verified technician) if you need more help let me know , note the question is open for 30 days should you need more help now or later thank you.

Many Thanks

Anthony

Ask Your Own TV Question
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,403
15,403 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

Anthony_Infotech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Remote control is broken for my westinghouse tv and I only
Remote control is broken for my westinghouse tv and I only see the power buttons where are the rest of the buttons? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Some functions on the remote control either don't work or
Some functions on the remote control either don't work or operate intermittently. It is not the handset as we replaced the handset and still have the same problems. Have done a reset on the TV without… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
Bought a Rca universal remote control and can not work the
Hi bought a Rca universal remote control and can not work the TV … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I HAVE A PANASONIC TV REMOTE CONTROL THAT DOES NOT WORK TO
I HAVE A PANASONIC TV REMOTE CONTROL THAT DOES NOT WORK TO CHANGE THE CHANNEL … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I want to purchase a remote control for a Panasonic plasma
I want to purchase a remote control for a Panasonic plasma television manufactured in 2005 … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
Ive lost the remote control for my 20 inch Hisense TV what
Ive lost the remote control for my 20 inch Hisense TV what kind of remote control can I buy to replace it? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I need to have the code to pair a Dish remote control to my
I need to have the code to pair a Dish remote control to my JVC TV (JLC47BC3002) . None of the 43 codes Dish uses to pair the remotes enables the on/off for the tv and the volume control. Dish personn… read more
Harry
Harry
519 satisfied customers
My Samsung remote control is not working. I changed the
My Samsung remote control is not working. I changed the batteries, but still not working. My Direct TV remote is working, so can watch TV, but unable to use my Smart Hub. Don't know what to do. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I have a black screen and no sound my remote control turn it
I have a black screen and no sound my remote control turn it on and off but nothing else I've had it for 8 years can you tell me what is going on … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My tv won't respond to the original remote control. Ive
My tv won't respond to the original remote control. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
How to program a tv without a remote control model
How to program a Phillips tv without a remote control model 32hfl5763lf7 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Polaroid is not listed s one of the Directv remote control
Polaroid is not listed s one of the Directv remote control setup … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The remote controller no longer works on my sound bar
The remote controller no longer works on my sound bar model#S3820, How can I get a new one? Or, … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am not able to turn TV on with remote control. Is there
I tried Westing house remote control and Comcast universal remocon … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,653 satisfied customers
Looking for a remote control replacement. PDP42V18HA
nothingt is working no matter what I do with the manual buttons I keep getting no aignal … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
Can yo supply remote control unit for an LCD TV receiver
Can yo supply remote control unit for an LCD TV receiver L42E9ADF and if yes,what will be the cost? Karel Tille… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How can I get the remote control my tv remote control is
Hi sir how can I get the remote control my tv remote control is broken and my serial # LX20600039. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
I have a 22 inch Voxson LCD TV with DVD. The remote control
I have a 22 inch Voxson LCD TV with DVD. The remote control is hard to connect. Do you have replacement remote controls please? … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x