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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv keeps saying retrieving data no picture but foxtel

Customer Question

My tv keeps saying retrieving data no picture but foxtel works
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: No vivo ptv42hdq
JA: What troubleshooting have you tried?
Customer: None just unplugged antenna and replugged in
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What input are you having this problem with? Only on antenna?

Customer: replied 1 year ago.
just when i put it on tv
Customer: replied 1 year ago.
My tv doesnt woek through foxtel as my building doesnt have a satelite dish so u need to change from av to tv to watch tv but all of a sudden it just says retieving data
Expert:  Nathan replied 1 year ago.

Okay go into the tv setup menu, and run the auto scan function to reload the signals.

Customer: replied 1 year ago.
Im trying to do that now taking a whole
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Fixed thanks how much was i charged ?
Customer: replied 1 year ago.
Actualy no its not
Customer: replied 1 year ago.
no response
Customer: replied 1 year ago.
Typical scam ?
Customer: replied 1 year ago.
How much was i charged ???
Expert:  Nathan replied 1 year ago.

I'm sorry I missed you Jacqui.

No, this is not a scam, but all the multiple messages get lost in the queue and I don't get them.

Please send only a single message and give me an opportunity to respond.

It found 37 digital channels, so what is not working?

Expert:  Nathan replied 1 year ago.

Do you need more help with this?