TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Suhdtv un65js9500 small screen comes up on the side of the

Customer Question
tv. We do not want...
Suhdtv un65js9500 small screen comes up on the side of the tv. We do not want it there. It only goes away when we put the tv on mute. This switches sides .it appears on left side of tv for a time then switches to the right. Please help we do not want it on the tv
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 9 minutes by:
7/1/2016
TV Technician: Russell H., Service Tech replied 1 year ago
Russell H.
Russell H., Service Tech
Category: TV
Satisfied Customers: 11,703
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What is in the 'inset window', as I would call it?

Or, what content, channel, message, picture(s), are showing up in it?

That will be a clue as to what it is. When we know for sure what it is, we can turn it Off (esp. since it wasn't there forever.)

Let me know, in Reply, please.

Ask Your Own TV Question
Customer reply replied 1 year ago
Explain a little more to me
TV Technician: Russell H., Service Tech replied 1 year ago

"Small screen" - what's in it, please?

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

Ask Your Own TV Question
Customer reply replied 1 year ago
Ok what do you need to know please
TV Technician: Russell H., Service Tech replied 1 year ago

I am Opting Out, having been unable to make progress with the case. My apologies... but I can post again to this case, too, if I have further help to offer. Thanks.

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,306
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , I`m Jack ,different tech.
Perhaps I can help you with this problem

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Ask Your Own TV Question
Customer reply replied 1 year ago
Century link
TV Technician: Jack, Technician replied 1 year ago

O.k but you do have a cable box and a cable company remote , is that correct ?

Ask Your Own TV Question
Customer reply replied 1 year ago
we have direct tv they cannot help us
TV Technician: Jack, Technician replied 1 year ago

o.k then direct tv it is

If you turn off the direct tv box (receiver) , does that small screen go away ?

Ask Your Own TV Question
Customer reply replied 1 year ago
Sorry i may not havegiven you thi havent tried it
TV Technician: Jack, Technician replied 1 year ago

Do you have the tv nearby ?

I just want to find out if the direct tv box or the tv itself has turned on what appear to be a close caption text mode box

Ask Your Own TV Question
Customer reply replied 1 year ago
I have a problem. i was told not to go this way by contacting you . So its going to be difficult working with you but i want to try this so the tv is close by
TV Technician: Jack, Technician replied 1 year ago

Not sure i`m following you here when you say " i was told not to go this way by contacting you "

I`m an independent Tv/audio repairman with 40 years experience so i don`t see the problem .

Do you want a phone call instead ?

I believe you asked for it earlier

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Never mind the phone call , please just try what i asked and then i will have an answer for you

Ask Your Own TV Question
Customer reply replied 1 year ago
although ive gone against the wishes of the guy i go with that could presnt a problem please call me
TV Technician: Jack, Technician replied 1 year ago

O.k then as the offer was made to another tech. i will have to re-iniate it from my end so you will have to accept the offer i will send you in a minute

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

If you don`t want that call the please just proceed here

Ask Your Own TV Question
Customer reply replied 1 year ago
I have already payed that to talk to the other guy. And then i got the answer back that he could not do a live call i dont want to go thru that again and be charged
TV Technician: Jack, Technician replied 1 year ago

You have not been charged anything yet and you havent paid the other guy , its the same money and it s a deposit

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Now if we do not get down to business like right now then i`m also out of here , i`m a tech.

Ask Your Own TV Question
Customer reply replied 1 year ago
Try calling me
TV Technician: Jack, Technician replied 1 year ago

I`m back around if you wish to proceed and please do not ask me about the money matters or anything else , i`m a tech. and i repair tv`s and that`s it

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

not privy to any of the money matters or subscription or trials etc. etc. not an employee here but an independent tech. that gets paid by this website once you rate me for my help .

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

I cannot call you or accept the call offer , it is not here to accept , YOU have to accept mine

Ask Your Own TV Question
Customer reply replied 1 year ago
Hi im here
TV Technician: Jack, Technician replied 1 year ago

Did you try what i asked earlier ?

If you turn off the direct tv box (receiver) , does that small screen go away ?

Ask Your Own TV Question
Customer reply replied 1 year ago
I asked him and he says he tried everything. Altho he is unaware im talking to u
TV Technician: Jack, Technician replied 1 year ago

I`m simply asking for a test and the results of that test PLEASE

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Once you give me an answer to that simple test then i will tell you how to get rid of that box .

Right now i don`t know who is producing that box , the tv or sat. receiver ????

That will tell me , Try it and let me know

Ask Your Own TV Question
Customer reply replied 1 year ago
I contacted you after he told me not to. Now i would be in trouble . Its better to leave it for him to deal with . So sorry to have taken up your time
TV Technician: Jack, Technician replied 1 year ago

Who is HIM ????

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Are you in trouble or something ?

Ask Your Own TV Question
Customer reply replied 1 year ago
No
TV Technician: Jack, Technician replied 1 year ago

o.k then what seems to be the problem about talking to me (us) ?

Ask Your Own TV Question
TV Technician: Jack, Technician replied 1 year ago

Anyway , take your time and if you can answer my question then i should have a solution for you .

I`ll be out for a while now

Ask Your Own TV Question
Customer reply replied 1 year ago
I dont have a clue . I suggested it and he said no. I contacted anyway . I shouldnt have . I dont want to prcceed sorry i botgered u . He can figure it out himself.
TV Technician: Jack, Technician replied 1 year ago

No problem and tell whoever HIM is that i can figure this one out if you or HIM change your mind

Ask Your Own TV Question
Customer reply replied 1 year ago
Ok
TV Technician: Jack, Technician replied 1 year ago

ok

Ask Your Own TV Question
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Dishnetwork subscription as my TV satellite and I
I have a Dishnetwork subscription as my TV satellite and I could not access my dish network, since I have TV connection directly attached to my dish network receiver. Is there some sort of a code to b… read more
Jack
Jack
Technician
10,306 satisfied customers
I have a hitachi ultrascan hd tv and dish satellite. It
I have a hitachi ultrascan hd tv and dish satellite. It worked well for a couple years but then it quit showing the picture in tv mode. Only the sound. When playing a dvd it is fine. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have Direct TV satellite and when I connect Amazon or
Second opinion] I have Direct TV satellite and when I connect Amazon or netflix the picture starts and stops with a circle… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
321 satisfied customers
Have a satellite receiver with its remote. Can not get the
have a satellite receiver with its remote. Can not get the remote to turn the tv off with the supplied numbers forvizio tv .I have a 20.1 remote device ,that dish network supplied. … read more
Harry
Harry
493 satisfied customers
I have Direct TV satellite and when I connect Amazon or
I have Direct TV satellite and when I connect Amazon or netflix the picture starts and stops with a circle … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
I'm having issues with my satellite, and the technician
I'm having issues with my satellite, and the technician instructed me to check the input...the only button I can find on the TV is the on/off...I have never used the original remote (used the satellit… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
I have satellite service from Dish and all the lights on my
I have satellite service from Dish and all the lights on my reciever are on but my tv, even after i have disconnected it and reconnect it then chose the input HDMI the tv keeps saying "no signal..it k… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I have satellite service from Dish and all the lights on my
I have satellite service from Dish and all the lights on my reciever are on but my tv, even after i have disconnected it and reconnect it then chose the input HDMI the tv keeps saying "no signal..it k… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
New TV cannot find satellite. Checked with Dish. We went
New TV cannot find satellite. Checked with Dish. We went through all of their normal procedures. Couldn't figure it out. Suggested that I contact you. … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I'm unable to get my tv to work with my satellite system.
I'm unable to get my tv to work with my satellite system. And I can't locate the screws to hold the bases on … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
My tv will not go back to satellite. What do I do? Broksonic
My tv will not go back to satellite. What do I do? … read more
Louie
Louie
Technician
2,950 satisfied customers
I am trying to get my rv trailer to recognize satellite. I
I am trying to get my rv trailer to recognize satellite. I have tried the control and flipped trough source but doesn't seem to work. … read more
stevenl1469
stevenl1469
25 satisfied customers
Does not recognize input from satellite. Have recycled
Does not recognize input from satellite. Have recycled satellite box, powered on and off the TV. Going to menu shows all non-TV inputs non-available. Master satellite box in another room works fine. L… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
Having trouble getting satellite channels to load on my new
Having trouble getting satellite channels to load on my new 40" ES400Z TV can youhelp … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm trying to hook up Apple TV. I have Dish satellite
I'm trying to hook up Apple TV . I have Dish satellite connected on one HDMI Port and the Apple on the other HDMI Port but the tv isn't seeing the Apple tv … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,067 satisfied customers
My satellite on bedroom & downstairs working great. Upstairs
My satellite on bedroom & downstairs working great. Upstairs it says: No cable connected HDMI (1) check the cable connections and the settings of your source device. (2) press source on remote to sele… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
When off the satellite feed, the screen displays alternating
when off the satellite feed, the screen displays alternating black an white vertical stripes. When feed is thru Satellite, there is background interferrence - horizontal lines and intermittent scrambl… read more
Jack
Jack
Technician
10,306 satisfied customers
My Insignia Tv won't play my dish satellite. I was told it
My Insignia Tv won't play my dish satellite. I was told it needed to be set to air? what ever that means. It's not in the manual?… read more
Rod
Rod
TV & Communications Sys Repair
Graduate Certificate
2,355 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x