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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I was trying to make the buttons from sleep on to work

Customer Question

I was trying to make the buttons from sleep on to work again. Don't know what I did to wipe them out. I have Olevia TV and remote
JA: How long has this been going on?
Customer: about 2 weeks
JA: What troubleshooting have you tried?
Customer: PC LTU
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: tried to reset factory setting, but some code is needed, I don't have
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;

How do you mean " I was trying to make the buttons from sleep on to work again " , do you have any control over the tv ?

How about that code , is the tv asking for a password ?

Also ,Can you please give me the tv`s model number written on the back cover ?