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Richard, Technician
Category: TV
Satisfied Customers: 38366
Experience:  Avid TV Technician
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I have VEVO 52 inch TV...the sensor isnt working but it is

Customer Question

I have VEVO 52 inch TV...the sensor isnt working but it is at the TV level - not the remote can I fix it?
Submitted: 1 year ago.
Category: TV
Expert:  Richard replied 1 year ago.

Hi there Katy and welcome

Do you mean the remote for the TV is not working?

Customer: replied 1 year ago.
The remote is working! We've determined that through tears...the problem is the TV sensor that the remote connects too isn't working
Expert:  Richard replied 1 year ago.

Thank you

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please