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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My samsung plasma tv wont recognize my amazon fire stick so

Customer Question

my samsung plasma tv wont recognize my amazon fire stick so i decided to update the firmware, i downloaded the newest firmware from the samsung site onto a usb drive. no matter what i do my tv keeps saying its not a valid update file? how do i fix this?
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

When you did the download, did you copy the complete download file, or did you expand it and transfer the actual contents?
When you try the stick, did you get any specific error message?

Expert:  Nathan replied 1 year ago.

Do you need help with this?