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My Sanyo tv lost its ability to get louder and softer. I

Customer Question
tried using the remote as...
My Sanyo tv lost its ability to get louder and softer. I tried using the remote as well
as the volume control on the set.Can you help me? Joel
Submitted: 1 year ago.Category: TV
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Answered in 3 minutes by:
6/27/2016
TV Technician: Aric, Technician replied 1 year ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,121
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Joel, Do you have a model for this TV (model number is ***** the sticker on the back of the set)?

If not, then no worries- simply proceed as follows and let me know what happens.

1) Shut the TV off, and then disconnect the cable/SAT box AND the TV from power (unplug their power cords).
2) If using an HDMI cable, disconnect and reconnect the HDMI cable on both ends when the cable box is unplugged from power (make sure it's secure on both ends).
3) Press and hold the power button on the TV itself (not the remote) for 10 full seconds while the set is unplugged, then release the power button.
4) Plug the cable box AND the TV back into power, then turn the TV on and attempt to watch a program.

Let me know what happens.

If that does not work I will need the following:

1) The model number off of the back of the TV.

2) The rough age of the set (over or under one year from purchase date).

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TV Technician: Aric, Technician replied 1 year ago

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TV Technician: Aric, Technician replied 1 year ago

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TV Technician: Aric, Technician replied 1 year ago

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Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,121
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Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

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