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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My lcd screen is going where the black should be

Customer Question

My lcd screen is going green where the black should be
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the complete model number of the tv?
Does this happen on all sources/inputs, as well as the samsung menus?

Customer: replied 1 year ago.
I don't have the model # ***** me.
yes on the other inputs
Expert:  Nathan replied 1 year ago.

Did you check the menu screens?

Do you know the age and size of the tv, if you don't know the model?

Customer: replied 1 year ago.
an additional $26?
Expert:  Nathan replied 1 year ago.

You may be seeing an automated phone call offer. If you opt for that, it is an additional fee beyond the initial chat.

If you don't want it we would continue here.

Expert:  Nathan replied 1 year ago.

Do you need help with this?