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Carl L
Carl L, Master Technician
Category: TV
Satisfied Customers: 4058
Experience:  Current Electronics Shop Owner and Master Technician in FL.
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I had purchased a sense tv (sense 40H5B 40-inch 1080p 60Hz

Customer Question

I had purchased a Hisense tv (Hisense 40H5B 40-inch 1080p 60Hz Smart LED HDTV Television with Built-in Wi-fi) from US but had it delivered to Fiji(Pacific Country). However upon proper connection of cables and antenna there is no sound and no clear picture.
Can you advise if there could be a tuning issue?
Submitted: 1 year ago.
Category: TV
Expert:  Carl L replied 1 year ago.

Hi, I'm Carl and welcome to Just Answer. I am reviewing your question now and will reply to you within a couple minutes.

Expert:  Carl L replied 1 year ago.

The issue here is that you have a USA Tuner Card and Firmware and you're attempting to scan and locate Fiji based stations. This simply doesn't work; You will need a Freeview Box from Fiji and connect your antenna to it then to your TV.

If you need any clarification or additional help, please feel free to ask me.

Customer: replied 1 year ago.
would freeview box from australia work in fiji?
Customer: replied 1 year ago.
We do have antennas with tuner in fiji. Should that work?
Expert:  Carl L replied 1 year ago.

Yes it would as Fiji uses PAL B just like Australia and surrounding Oceania.

Customer: replied 1 year ago.
ok thanks
Expert:  Carl L replied 1 year ago.

I would also suggest resetting the TV and selecting a region Country that best fits yours using PAL B.

Expert:  Carl L replied 1 year ago.

You're very welcome!

Expert:  Carl L replied 1 year ago.

If you would, please do me a huge favor and rate me 3 stars or better so that I am credited for my services today. Thank you!

Customer: replied 1 year ago.
Hi Carl
If you can please recommend which freeview box should I get if I was to purchase it online.
I'm not able to get it in Fiji