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Louie
Louie, Technician
Category: TV
Satisfied Customers: 12277
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Connected satelite receiver and my tv says please change

Customer Question

Connected satelite receiver and my tv says please change source resolution??
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Phillips 40PFL4609/F7
JA: What troubleshooting have you tried?
Customer: Unplugged it and reconnected HDMI
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the "...satelite receiver..."

Additionally, please describe how the satelite receiver is connected to the TV using what kind of cable(s).

Customer: replied 1 year ago.
Infomir MAG254
Customer: replied 1 year ago.
It is connected using a HDMI cable
Expert:  Louie replied 1 year ago.

Appreciate the additional information.

Is the Infomir MAG254 a locally purchased product? ...or purchased online from another country?

Customer: replied 1 year ago.
I purchased it locally and it had been working for the past 8 months
Expert:  Louie replied 1 year ago.

Sorry but I was under the impression that this is a fresh/new install based on "...Connected satelite receiver..."

Have you tried any other HDMI capable device(s) such as a Blu-ray player connected to the TV?

Customer: replied 1 year ago.
No
I do not have any others devices at hand
Expert:  Louie replied 1 year ago.

If it has been as expected "...working for the past 8 months...", then it would almost always point to a hardware issue.

Still, can you please try connecting the Infomir MAG254 likewise by HDMI to any other HDMI capable TV?

Customer: replied 1 year ago.
I did connect it to another TV and it worked fine.
Expert:  Louie replied 1 year ago.

Appreciate the information on what has been tried.

By process of elimination, this then would then point to an internal hardware issue with the Phillips 40PFL4609/F7.

Is it still under some form of warranty?

...or are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even perhaps a soldering iron?

Customer: replied 1 year ago.
It is under warranty and I have no access to such tools
Expert:  Louie replied 1 year ago.

I understand.

Should you be uncomfortable with a DIY, your best bet would then be to consult with and/or seek the services of an authorized Philips Service Center (specially since still under warranty).

Please contact Philips Service 1(###) ###-####/p>

Customer: replied 1 year ago.
Ok
I trust I will not be charged since my issue wasn't resolved
Expert:  Louie replied 1 year ago.

I believe that we were able to diagnose and confirm where the fault is.

Still, as my participation is strictly limited to technical, repair and/or installation issues, billing & payment concerns would best be addressed by Customer Service.

Thanks and good luck.

Customer: replied 1 year ago.
tell me where the fault is?
Expert:  Louie replied 1 year ago.

It would be the HDMI repeater circuitry of the TV or more particularly its main board Part Number BA3RM0G0401 4 since the the HDMI is integral to it. It would be something like the board shown HERE.

Customer: replied 1 year ago.
you are saying the HDMI input is not working??
Expert:  Louie replied 1 year ago.

Unfortunately, yes; the HDMI is not able to sense correctly the resolution fed from the Infomir MAG254. This TV model is normally capable of up to 1080p, 24,30,60Hz resolution while the Infomir MAG254 is only feeding it 1080i or 720p.

The above is also based on a preliminary review of the repair / Service Manual for the PL14.16 chassis used by 40PFL4609/F7.

Customer: replied 1 year ago.
should the same thing occur if I connect my laptop by HDMI to the tv?
Expert:  Louie replied 1 year ago.

Technically, yes it should not work.

However, the laptop (depending on the graphics chipset) would have more leeway in adjusting its output resolution and depending on the model/features may even be able to switch itself lower or to a setting where the TV would work albeit in a failsafe resolution (though unlikely).

Customer: replied 1 year ago.
I just connected my laptop and it worked perfectly therefore this must not be the problem
Expert:  Louie replied 1 year ago.

Interesting; I was under the impression that "...do not have any others devices..." that may have been used to test the HDMI input of the TV. As this would have been crucial in coming up with the above diagnosis.

Obviously, the above would then no longer hold true.

Customer: replied 1 year ago.
You said a blue Ray device or similar. I didn't think a laptop would check itI hadn't taught if my laptop and I was also using it to email you.
Expert:  Louie replied 1 year ago.

I understand although my above post was "...any other HDMI capable device(s)..."

Customer: replied 1 year ago.
if this is not the problem can you point me in the direction of the problem?
Expert:  Louie replied 1 year ago.

Try lowering the Infomir MAG254's output resolution. Additionally, consider replacing the HDMI cable (even if just to eliminate it as a potential suspect).

Customer: replied 1 year ago.
How do I lower the resolution of the Infomir?
Expert:  Louie replied 1 year ago.

Temporarily disconnect the HDMI and connect the Infomir MAG254 using the 3.5mm plug to yellow+red & white RCA plugs to the TV. This would automatically lower the Infomir MAG254's resolution.

Customer: replied 1 year ago.
When I do that it comes up no signal.
Even when I changed it from HD MI connection to a component connection
Expert:  Louie replied 1 year ago.

Since yellow + red & white RCA plus are used, it would not be COMPONENT video but rather COMPOSITE VIDEO.

Customer: replied 1 year ago.
The connection option says component
Expert:  Louie replied 1 year ago.

Please confirm that the yellow plug is inserted into the green jack.

Customer: replied 1 year ago.
Ok
Now that has connected but the screen keeps rolling
Expert:  Louie replied 1 year ago.

Please ensure that the Infomir MAG254 is set for NTSC (and not PAL).

Customer: replied 1 year ago.
How do I do that?
Expert:  Louie replied 1 year ago.

It would largely depend on the version of the remote bundled with the MAG254.

Still, please try to:

  • Unplug power of STB;
  • Press and hold “MENU” button on RC (direct your RC to STB);
  • Plug power on STB while still holding “MENU” button;
  • Maintain hold on “MENU” button during 10 seconds;
  • Switch PAL - NTSC with single press on red button “F1” on RC.
Customer: replied 1 year ago.
No change
Screen still rolling
Expert:  Louie replied 1 year ago.

Were you able to select NTSC?

If yes, please re-check the 3.5mm plug and the yellow RCA plug. Likewise verify that the white & red are likewise plugged in.

In the same token, ensure that the 3.5mm fits correctly into the Infomir MAG254.

It is possible that you may have to find a sweet spot in the 3.5mm connection.

Customer: replied 1 year ago.
Everything appears fine.
I didn't get any option to select NTSC.
Your procedure didn't bring up anything.
Expert:  Louie replied 1 year ago.

The rolling may point to either a PAL setting and/or a loose ground on any of the plugs/jacks/connections. In some instances, it may even be necessary to replace the 3.5mm-to-RCA cable.

Still as posted above, "...largely depend on the version of the remote...". Which remote is used please?

Can you try disconnecting the 3.5mm and re-connect the HDMI?

Thanks.

Customer: replied 1 year ago.
This is a picture of it
Customer: replied 1 year ago.
Reconnected HDMI and still says change source resolution
Expert:  Louie replied 1 year ago.

What is the model number please of the "...did connect it to another TV..." that I may check/compare specs with the Philips.

Customer: replied 1 year ago.
Im not close to the other TV it's in my friends place.
All I know is its an RCA brand name
Expert:  Louie replied 1 year ago.

At this point, consider / re-try 3.5mm to yellow+red & white and the :

  • Unplug power of STB;
  • Press and hold “MENU” button on RC (direct your RC to STB);
  • Plug power on STB while still holding “MENU” button;
  • Maintain hold on “MENU” button during 10 seconds;
  • Switch PAL - NTSC with single press on red button “F1” on RC.

Incidentally, which button was used to press and hold for the MENU please?

Customer: replied 1 year ago.
Button on top left of the direction arrows
Customer: replied 1 year ago.
This button
Expert:  Louie replied 1 year ago.

This would be the HOME (EXIT) button .

To my understanding of your remote version, the MENU button would be left of the KB (keyboard) button

Customer: replied 1 year ago.
Tried it
Same result
Expert:  Louie replied 1 year ago.

How about using the button bottom left of the arrow buttons?

Please click HERE. Same issue?

Customer: replied 1 year ago.
That screen doesn't come up when I follow his instructions
Expert:  Louie replied 1 year ago.

Are the remotes identical?

How about if using the earlier/posted above instructions and using the bottom left button for MENU?

Customer: replied 1 year ago.
It's the same remote and I used the same button as he did
Expert:  Louie replied 1 year ago.

There is a partial test to confirm if the remote is working or not. With fresh batteries correctly installed, point the remote towards the lens of an active digital camera. For every press of any/all button(s) on the remote particularly the MENU button, there should be a bright light that would register on the LCD screen of the camera.

No light, no infrared transmission from the remote; remote most likely faulty.

On the other hand, if the remote is good, then consider a possible IR sensor hardware concern in the unit itself. Please post back results of camera test.