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Connected satelite receiver and my tv says please change

Customer Question
source resolution?? JA: What's the exact...
Connected satelite receiver and my tv says please change source resolution??
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: Phillips 40PFL4609/F7
JA: What troubleshooting have you tried?
Customer: Unplugged it and reconnected HDMI
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: TV
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Answered in 2 minutes by:
6/27/2016
TV Technician: Louie, Technician replied 1 year ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 12,818
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the "...satelite receiver..."

Additionally, please describe how the satelite receiver is connected to the TV using what kind of cable(s).

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Customer reply replied 1 year ago
Infomir MAG254
Customer reply replied 1 year ago
It is connected using a HDMI cable
TV Technician: Louie, Technician replied 1 year ago

Appreciate the additional information.

Is the Infomir MAG254 a locally purchased product? ...or purchased online from another country?

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Customer reply replied 1 year ago
I purchased it locally and it had been working for the past 8 months
TV Technician: Louie, Technician replied 1 year ago

Sorry but I was under the impression that this is a fresh/new install based on "...Connected satelite receiver..."

Have you tried any other HDMI capable device(s) such as a Blu-ray player connected to the TV?

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Customer reply replied 1 year ago
No
I do not have any others devices at hand
TV Technician: Louie, Technician replied 1 year ago

If it has been as expected "...working for the past 8 months...", then it would almost always point to a hardware issue.

Still, can you please try connecting the Infomir MAG254 likewise by HDMI to any other HDMI capable TV?

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Customer reply replied 1 year ago
I did connect it to another TV and it worked fine.
TV Technician: Louie, Technician replied 1 year ago

Appreciate the information on what has been tried.

By process of elimination, this then would then point to an internal hardware issue with the Phillips 40PFL4609/F7.

Is it still under some form of warranty?

...or are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter and even perhaps a soldering iron?

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Customer reply replied 1 year ago
It is under warranty and I have no access to such tools
TV Technician: Louie, Technician replied 1 year ago

I understand.

Should you be uncomfortable with a DIY, your best bet would then be to consult with and/or seek the services of an authorized Philips Service Center (specially since still under warranty).

Please contact Philips Service 1(###) ###-####/p>

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Customer reply replied 1 year ago
Ok
I trust I will not be charged since my issue wasn't resolved
TV Technician: Louie, Technician replied 1 year ago

I believe that we were able to diagnose and confirm where the fault is.

Still, as my participation is strictly limited to technical, repair and/or installation issues, billing & payment concerns would best be addressed by Customer Service.

Thanks and good luck.

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Customer reply replied 1 year ago
tell me where the fault is?
TV Technician: Louie, Technician replied 1 year ago

It would be the HDMI repeater circuitry of the TV or more particularly its main board Part Number BA3RM0G0401 4 since the the HDMI is integral to it. It would be something like the board shown HERE.

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Customer reply replied 1 year ago
you are saying the HDMI input is not working??
TV Technician: Louie, Technician replied 1 year ago

Unfortunately, yes; the HDMI is not able to sense correctly the resolution fed from the Infomir MAG254. This TV model is normally capable of up to 1080p, 24,30,60Hz resolution while the Infomir MAG254 is only feeding it 1080i or 720p.

The above is also based on a preliminary review of the repair / Service Manual for the PL14.16 chassis used by 40PFL4609/F7.

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Customer reply replied 1 year ago
should the same thing occur if I connect my laptop by HDMI to the tv?
TV Technician: Louie, Technician replied 1 year ago

Technically, yes it should not work.

However, the laptop (depending on the graphics chipset) would have more leeway in adjusting its output resolution and depending on the model/features may even be able to switch itself lower or to a setting where the TV would work albeit in a failsafe resolution (though unlikely).

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Customer reply replied 1 year ago
I just connected my laptop and it worked perfectly therefore this must not be the problem
TV Technician: Louie, Technician replied 1 year ago

Interesting; I was under the impression that "...do not have any others devices..." that may have been used to test the HDMI input of the TV. As this would have been crucial in coming up with the above diagnosis.

Obviously, the above would then no longer hold true.

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Customer reply replied 1 year ago
You said a blue Ray device or similar. I didn't think a laptop would check itI hadn't taught if my laptop and I was also using it to email you.
TV Technician: Louie, Technician replied 1 year ago

I understand although my above post was "...any other HDMI capable device(s)..."

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Customer reply replied 1 year ago
if this is not the problem can you point me in the direction of the problem?
TV Technician: Louie, Technician replied 1 year ago

Try lowering the Infomir MAG254's output resolution. Additionally, consider replacing the HDMI cable (even if just to eliminate it as a potential suspect).

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Customer reply replied 1 year ago
How do I lower the resolution of the Infomir?
TV Technician: Louie, Technician replied 1 year ago

Temporarily disconnect the HDMI and connect the Infomir MAG254 using the 3.5mm plug to yellow+red & white RCA plugs to the TV. This would automatically lower the Infomir MAG254's resolution.

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Customer reply replied 1 year ago
When I do that it comes up no signal.
Even when I changed it from HD MI connection to a component connection
TV Technician: Louie, Technician replied 1 year ago

Since yellow + red & white RCA plus are used, it would not be COMPONENT video but rather COMPOSITE VIDEO.

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Customer reply replied 1 year ago
The connection option says component
TV Technician: Louie, Technician replied 1 year ago

Please confirm that the yellow plug is inserted into the green jack.

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Customer reply replied 1 year ago
Ok
Now that has connected but the screen keeps rolling
TV Technician: Louie, Technician replied 1 year ago

Please ensure that the Infomir MAG254 is set for NTSC (and not PAL).

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Customer reply replied 1 year ago
How do I do that?
TV Technician: Louie, Technician replied 1 year ago

It would largely depend on the version of the remote bundled with the MAG254.

Still, please try to:

  • Unplug power of STB;
  • Press and hold “MENU” button on RC (direct your RC to STB);
  • Plug power on STB while still holding “MENU” button;
  • Maintain hold on “MENU” button during 10 seconds;
  • Switch PAL - NTSC with single press on red button “F1” on RC.
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Customer reply replied 1 year ago
No change
Screen still rolling
TV Technician: Louie, Technician replied 1 year ago

Were you able to select NTSC?

If yes, please re-check the 3.5mm plug and the yellow RCA plug. Likewise verify that the white & red are likewise plugged in.

In the same token, ensure that the 3.5mm fits correctly into the Infomir MAG254.

It is possible that you may have to find a sweet spot in the 3.5mm connection.

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Customer reply replied 1 year ago
Everything appears fine.
I didn't get any option to select NTSC.
Your procedure didn't bring up anything.
TV Technician: Louie, Technician replied 1 year ago

The rolling may point to either a PAL setting and/or a loose ground on any of the plugs/jacks/connections. In some instances, it may even be necessary to replace the 3.5mm-to-RCA cable.

Still as posted above, "...largely depend on the version of the remote...". Which remote is used please?

Can you try disconnecting the 3.5mm and re-connect the HDMI?

Thanks.

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Customer reply replied 1 year ago
Reconnected HDMI and still says change source resolution
TV Technician: Louie, Technician replied 1 year ago

What is the model number please of the "...did connect it to another TV..." that I may check/compare specs with the Philips.

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Customer reply replied 1 year ago
Im not close to the other TV it's in my friends place.
All I know is its an RCA brand name
TV Technician: Louie, Technician replied 1 year ago

At this point, consider / re-try 3.5mm to yellow+red & white and the :

  • Unplug power of STB;
  • Press and hold “MENU” button on RC (direct your RC to STB);
  • Plug power on STB while still holding “MENU” button;
  • Maintain hold on “MENU” button during 10 seconds;
  • Switch PAL - NTSC with single press on red button “F1” on RC.

Incidentally, which button was used to press and hold for the MENU please?

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Customer reply replied 1 year ago
Button on top left of the direction arrows
TV Technician: Louie, Technician replied 1 year ago

This would be the HOME (EXIT) button .

To my understanding of your remote version, the MENU button would be left of the KB (keyboard) button

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Customer reply replied 1 year ago
Tried it
Same result
TV Technician: Louie, Technician replied 1 year ago

How about using the button bottom left of the arrow buttons?

Please click HERE. Same issue?

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Customer reply replied 1 year ago
That screen doesn't come up when I follow his instructions
TV Technician: Louie, Technician replied 1 year ago

Are the remotes identical?

How about if using the earlier/posted above instructions and using the bottom left button for MENU?

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Customer reply replied 1 year ago
It's the same remote and I used the same button as he did
TV Technician: Louie, Technician replied 1 year ago

There is a partial test to confirm if the remote is working or not. With fresh batteries correctly installed, point the remote towards the lens of an active digital camera. For every press of any/all button(s) on the remote particularly the MENU button, there should be a bright light that would register on the LCD screen of the camera.

No light, no infrared transmission from the remote; remote most likely faulty.

On the other hand, if the remote is good, then consider a possible IR sensor hardware concern in the unit itself. Please post back results of camera test.

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Louie
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