Facing TV Problems? Ask a TV Technician.
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Could you please get me the complete model number written on back of TV?
On rear cover of TV there would be label/ sticker that contains model number info.
Phone call assistance is bit early at this stage because I still don't know your TV model number to pull the related manuals for troubleshooting purpose.
Checking the model number Dp32013, please hold on
OK, got the correct model number.
What HDMI input of TV is hooked with Amazon Firestick?