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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I purchased an insignia roku tv and I'm having trouble

Customer Question

I purchased an insignia roku tv and I'm having trouble connecting
JA: How long has this been going on?
Customer: I was told that I need to find my link code and register my acct
JA: Have you contacted anyone about your account?
Customer: I bought the tv last week and have never logged on
JA: What troubleshooting have you tried?
Customer: Resetting my tv - check my wifi powering off ect
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  littlerusty2005 replied 1 year ago.

Hello, my name is Rusty. I'm a Roku expert. When you try to use Roku, what do you see on the screen?