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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a sony xor tv about 8 years old. Suddenly, this

Customer Question

Hello, I have a sony xor tv about 8 years old. Suddenly, this afternoon, the picture disappeared. The green light is still on and so are all the appropriate cable box lights. The input # ***** up in the left hand corner and the 720... shows on the right. What is the problem with the tv?
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Could you have a look at the sticker on the back of the tv and give me the full model number?

It will start with xbr or kdl usually

Expert:  Nathan replied 1 year ago.

Also are you able to bring up the sony settings (picture, sound, etc) menus at all?

Expert:  Nathan replied 1 year ago.

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