Facing TV Problems? Ask a TV Technician.
Hello, Sorry you're having problems. This occurs when the DVD mechanism fails or simply has locked up.
Please try a reboot of the set.
Disconnect the TV from power, then press and hold the power button on the TV itself (not the remote) for 10 seconds and release.
Wait a minute then pres and hold the Eject button while plugging the set back in.
Continue to hold Eject for 15 full seconds or until the disc ejects- whichever comes first.
If the set does not try to eject then power it on first and then press and hold eject for another 15 seconds.
Try those steps up to three times and let me know what happens.
Try those steps once you are able to see my reply,
Are you having the same problem? Are you able to hear the eject motor trying to engage?