How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 44949
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

I have a 32inch Westinghouse tv and the dvd disc won't eject

Customer Question

I have a 32inch Westinghouse tv and the dvd disc won't eject
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.

Hello, Sorry you're having problems. This occurs when the DVD mechanism fails or simply has locked up.

Please try a reboot of the set.

Disconnect the TV from power, then press and hold the power button on the TV itself (not the remote) for 10 seconds and release.

Wait a minute then pres and hold the Eject button while plugging the set back in.

Continue to hold Eject for 15 full seconds or until the disc ejects- whichever comes first.

If the set does not try to eject then power it on first and then press and hold eject for another 15 seconds.

Try those steps up to three times and let me know what happens.

Expert:  Aric replied 1 year ago.

Try those steps once you are able to see my reply,

Expert:  Aric replied 1 year ago.

Are you having the same problem? Are you able to hear the eject motor trying to engage?