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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14683
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Trying to auto tune

Customer Question

trying to auto tune
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

Can you please describe exactly what problems you are having with the TV please?why are you trying to auto-tune please?

Can you also let me know how you are viewing TV services please?satellite\cable box\antenna?

Anthony

Customer: replied 1 year ago.
I pushed a wrong button and now my TV has no channels working - hey I am old - I have a antenna
Expert:  Anthony_Infotech replied 1 year ago.

OK sorry you are having trouble, please begin by disconnecting the TV from wallpower waiting 5 mins then replugging the TV back in again, let me know if there is any change

Anthony

Customer: replied 1 year ago.
no still not working
Expert:  Anthony_Infotech replied 1 year ago.

What originally happened please?what was the symptom of the TV before you started autotune?

Anthony

Customer: replied 1 year ago.
fine I went into auto tune because I lost channel 9 and when I did what it said on menu I lost every thing!!!!!!!
Expert:  Anthony_Infotech replied 1 year ago.

OK just give me 5 mins to go through this

Customer: replied 1 year ago.
I went into menu and went to Auto tuning push to start and then when down to potion TV/DTV pushed OK and then question was all of progrmmes will be deleted continue? NO and then pushed OK and went back to TO START AGAIN1 WHAT AM i DOING WRONG
Customer: replied 1 year ago.
The reason I may have lost all the channels I may have pushed YES by errorr
Expert:  Anthony_Infotech replied 1 year ago.

Press MENU>> up down arrow>>OPTION>>>Factory Reset activate this then start again fresh install follow all the prompts, (make sure antenna is plugged into the back of the set)

Let me know how it goes

Please rate the answer positively 3 to 5 stars with rating bar at the top of the page (usually)

Anthony

Customer: replied 1 year ago.
I have got to options what is the Factory
reset!!
antenna is plugged in
Expert:  Anthony_Infotech replied 1 year ago.

Its three quarters way down the menu?factory reset

Expert:  Anthony_Infotech replied 1 year ago.

Right arrow then up down arrows to factory reset

Customer: replied 1 year ago.
I do not have factory reset -
Expert:  Anthony_Infotech replied 1 year ago.

Please download the manual here and go to page 93 <<click

It clearly says there is a factory reset

Customer: replied 1 year ago.
how do I down load the manual
Customer: replied 1 year ago.
hey found it sorry
Customer: replied 1 year ago.
it says off so need to put in on is that what you are saying
Customer: replied 1 year ago.
it says enter password
Expert:  Anthony_Infotech replied 1 year ago.

Put in 0000 these are zeros

Expert:  Anthony_Infotech replied 1 year ago.

Not O as in alphabet O

Customer: replied 1 year ago.
OK now got to on
Expert:  Anthony_Infotech replied 1 year ago.

Ok switch ON factory reset

Expert:  Anthony_Infotech replied 1 year ago.

or press enter?

Customer: replied 1 year ago.
did what you said it have followed the guide pushed next put in SA set new password ***** pressed OK to start but it keeps going back to installation guide !
Expert:  Anthony_Infotech replied 1 year ago.

yes its meant to, please follow the installation guide

Customer: replied 1 year ago.
I am following it am have tried a several times putting in my new password ***** keeps coming back to the same questions
Expert:  Anthony_Infotech replied 1 year ago.

You need to follow the guide and do as it says?if you do not follow the guide this wont work

Expert:  Anthony_Infotech replied 1 year ago.

So if it starts by asking for the language please pick it out and put this in ?

Expert:  Anthony_Infotech replied 1 year ago.

This is just an example what is it saying in the installation guide?

Expert:  Anthony_Infotech replied 1 year ago.

These are all elementary things to do however I appreciate you are older and may not be comfortable with it do you know anyone who can help?

Customer: replied 1 year ago.
hey I am doing what you say and keeps going back to the same questions !! I now my TV annetta is working because I did a manual and got some channel 3 so it not the that!! I follow the things they ask I push the buttons they ask put in a passwork etc and then push OK to start and goes back to the same questions!! I maybe old not silly
Expert:  Anthony_Infotech replied 1 year ago.

I can't help you with that, it doesn't say in the manual exactly what happens during the installation menu but I have done hundreds and all as you do is follow exactly what the menu says hopefully you did not change the password ***** forget it?you should have left this at 0000?

Expert:  Anthony_Infotech replied 1 year ago.

It doesnt matter that you may have changed it so long as you remeber it

Expert:  Anthony_Infotech replied 1 year ago.

So what is the first question that the installation guide asks for?

Expert:  Anthony_Infotech replied 1 year ago.

You need to answer the questions you see otherwise the installation wont work

Customer: replied 1 year ago.
I am so upset my daughter is coming around and if she has question we may contact you again in 1/2 hour!!
Expert:  Anthony_Infotech replied 1 year ago.

OK

Expert:  Anthony_Infotech replied 1 year ago.

If all works out well please remember to rate the answer positively with the rating bar at the top of the page 3 to 5 stars this will allow me to receive credit from the site thanks again

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

How is this working out please?

Customer: replied 1 year ago.
hi not good and you I followed the promotes and your language made me feel not good!! where are communicating from not Aust
Expert:  Anthony_Infotech replied 1 year ago.

No not in Aus

How has it all worked out please?

Not sure what you mean by language

Anthony