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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Snowy screen and unreadable captioning, 2 days, reset box

Customer Question

snowy screen and unreadable captioning
JA: How long has this been going on?
Customer: 2 days
JA: What troubleshooting have you tried?
Customer: reset box and checked all lines
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: there is red outline around everythihg
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.

Hello

Welcome

I will need the model number of the TV please found on the back of the set?

How did you reset the box?what did you do exactly?

Anthony

Expert:  Anthony_Infotech replied 1 year ago.

Hello

You just need to reply back here please?

Any pop up messages you see are NOT being sent by me but the site so you can either accept or reject them

Anthony

Customer: replied 1 year ago.
cannot move tv tu get model number off bach of fv but it is a sanyo
Expert:  Anthony_Infotech replied 1 year ago.

Its not possible to move on without the model number I will need it sorry for the hassle

Anthony

Customer: replied 1 year ago.
ok so refund my $5
Expert:  Anthony_Infotech replied 1 year ago.

contact***@******.*** by email

Expert:  Anthony_Infotech replied 1 year ago.

I