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Pete, Electronic Engineer
Category: TV
Satisfied Customers: 17287
Experience:  Over 16 years of experience installing and repairing electronics.
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Re: PRIME Programme on Freeview Digital TV Models TH-P42X30Z

Customer Question

Re: PRIME Programme on Freeview Digital TV
Models TH-P42X30Z and TH-L24XM6Z. ? How to recover PRIME
Thank you.
Ken ***
Submitted: 1 year ago.
Category: TV
Expert:  Pete replied 1 year ago.

Hi Ken,

What do you mean by recover PRIME?

Is it not working?

Are you getting an error message?

Customer: replied 1 year ago.
Thank you for your attention.The error message reads “PRIME HAS MOVED, refer to or – manufacturer- regarding the equipment (TV Set)?I followed the instructions- but without success!The TV Set is by Panasonic, and I thought that my enquiry would be dealt with by Panasonic, in New Zealand, not a third-party operator??I am thus puzzled??
Expert:  Pete replied 1 year ago.

Ok, thanks for that info, Ken!

So, Prime has moved to a new broadcasting frequency, therefore you will need to re-tune your equipment to pick up the channel on the new frequency.

How do you currently receive your TV channels - is it through a freeview box or directly to the TV?