Facing TV Problems? Ask a TV Technician.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Does the tv still respond to its onboard buttons (power, volume, etc)?
Okay, can you give me the model number of the tv?
And to confirm, the tv will not even power on at this point, correct?When you say aux light, do you mean the power/status light on the tv itself? Or a light on the remote?
Okay well based on the age, I'm assuming it is a CRT tv (the big old style tube tv)?Do you know the screen size (estimate is fine)?
Can you please confirm if you can even turn the tv on right now?
Okay well you said it does not respond to the onboard buttons.
That means the buttons on the tv itself. So now you are saying it will turn on?
Okay, so the tv will turn on with the power button on the tv.Will it respond to the other buttons on the tv (Not remote) like volume, menu, etc?
Do you still need help with this?