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My Samsung tv started yesterday having no picture, Àlthough

Customer Question
audio still worked. Today the...
My Samsung tv started yesterday having no picture, Àlthough audio still worked. Today the audio quit working and the screen is still black.
Submitted: 1 year ago.Category: TV
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Answered in 1 minute by:
6/15/2016
TV Technician: Jack, Technician replied 1 year ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9,921
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , I`m Jack an independent Tv/audio repairman with 40 years experience.
Perhaps i can help you with this , please let me know when you see this.

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Customer reply replied 1 year ago
Seen now
TV Technician: Jack, Technician replied 1 year ago

Sorry , had to step out for a bit

Is the screen just blank with some background light or completely dark like when the tv is off ?
If you`re not sure then darken the room and turn the tv off and on again while you observe the screen .
Can you see the tv`s own menu for example ?

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,557
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Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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