JA: Hi. What is your issue regarding?
Customer: I have a Trutech tv without a remote control
, so I purchased a universal remote control
that goes with model tv PLV16190. Having trouble getting the universal remote control to program with the tv!
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: Trutech model#PLV16190
JA: Tell me a bit more about what's going on so he can help you best.
Customer: The universal remote control a company sent me was a Directtv remote. Having trouble programming remote with tv.
JA: Is there anything else the TV Technician should be aware of?
Customer: I do also have cable hooked into tv.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.