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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7251
Experience:  10 Years Audio Video Repair & Setup
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I have a Panasonic TV model TH-37PX60U of 7 years old.

Customer Question

I have a Panasonic TV model TH-37PX60U of 7 years old. ,which every now and then goes black and lose sound I have rebooted the TV by removing the electric cord for 10 secs and re plugged it again
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-Who is your tv channel provider? comcast or directv or?

-When the tv goes black, if you grab the original Panasonic tv remote and press MENU, does the tv menu come up on the screen?

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Customer: replied 1 year ago.
The cable Co . Is Comcast . One tv does this . The screen goes black for 10 sec only
Customer: replied 1 year ago.
Are you still on line?
Expert:  Mike G. replied 1 year ago.

yep I am here... Didn't get a full reply. Did you see this part of my reply:

-When the tv goes black, if you grab the original Panasonic tv remote and press MENU, does the tv menu come up on the screen?

Customer: replied 1 year ago.
We donot have time to use the remote . It turns back immediatly
Expert:  Mike G. replied 1 year ago.

Do you normally change channels with the Comcast remote?

Customer: replied 1 year ago.
Expert:  Mike G. replied 1 year ago.

Please try rebooting the comcast box:

-leave the tv On

-locate the POWER cord for the comcast box and unplug it from the wall

-wait 20 seconds and plug the power cord back in

-watch the tv screen as the box boots back up

-test for normal operation

Let me know the results

Customer: replied 1 year ago.
Un fortunately I will have to leave . Please get your fee
Expert:  Mike G. replied 1 year ago.

don't understand "Please get your fee".

I am a technician and I am here to assist you further, when you are ready to proceed.

Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
I will be able to this tomorrow . If it's OK with you
Expert:  Mike G. replied 1 year ago.

yep

Expert:  Mike G. replied 1 year ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?